'Redirecting you for authentication' loop

[timlings]

With Jamf School, we use Azure to authenticate our iPads as part of enrollment (Automated Device Enrolment).

We've never normally had a problem, but we're now hitting an issue where, after successfully bringing up the Azure login screen and accepting the credentials, it will then display 'Redirecting you for authentication' on a loop for a few minutes. This will then fail and say 'We couldn't sign you in. Please try again.'

I would be grateful for any ideas on how we might be able to troubleshoot this!

[AJPinto]

I would start digging in to Entra for logs on this kind of situation.

[mr500volt]

Same problem here - reconfiguration in Entra ID doesn't fix the problem. Any news on this?

[mr500volt]

I was able to solve our problem by enabling the user.read function in Entra under the API settings as an administrator. The loop then disappeared. Maybe it helps.