Shared iPad users displayed with surnames OR first names

New Contributor

Hi all,

I hope I'm posting this in the right place, but I am experiencing an issue with my jamf school shared iPad deployment regarding display names.

From the list of selectable users, most users have their first name listed, but for a very select few users, their accounts are listed with their last name instead of their first name. This has become confusing for the younger students here at the school I manage. Hope that makes sense.

I don't know why this is, their first names only range between four to six characters, and there aren't any users who share the same first or last name as the affected users in the system. If I could list their entire name that would be ideal, but I'm willing to take any advice or solutions to this problem.

My users are provisioned through SFTP sync and uploaded to ASM. I have checked their users through Jamf and it looks like the first and last name are being populated correctly.


- sammy