Posted on 12-10-2023 05:06 AM
Hi,
I created a teacher, a student and a class. In the Classroom App I can see the class and the student and can manage the iPad. in Jamf Teacher I can see the class, but the student's iPad shows "not present". What info is missing?
Posted on 12-11-2023 08:45 AM
At least in our Jamf Pro instance, when I've seen that situation, the culprit has been that there the student had multiple Jamf user accounts, and the iPad was scoped to a different account than the class is. Don't know if that's your cause, but it's something to look at.