Unable to replace 2FA app after phone rebuild

New Contributor II

I need to re-register a Jamf Cloud (Jamf School) account for use with a two-Factor Authentication app, after a 2FA app backup failed and the binding was lost.
I am able to get in using text based 2FA, but I would like to re-enable the app based function.
There doesn't appear to be a way to unbind the Jamf login from a previous 2FA app instance?


New Contributor

It seems I got the same problem. Did you find a solution already? Is there a way to set up the 2FA method for a new mobile device?

New Contributor II

No solution as yet.

New Contributor

I have had the same request from a school. Unable to find any mechanism for this as yet.  It will be good to see a solution be suggested

New Contributor II

I opened a ticket for my compadre at my office who's been mfa hosed by the same "new phone issue." I'll let y'all know if anything positive comes from my tech request. 

New Contributor III

I also had a need for this. Did not find any other ways than either support ticket, or delete the account and set it up again.

I did not find any feature request for this, so I added one. Please vote it up if you need it: