It is right next to the camera on the top. The best test, pull your
screen protector back from the top and see if the screen brightens up.
Once you pull it back you will see the sensor next to the camera.
For what it is worth, our problem was the screen protectors we had on
the iPads. They were coving up the sensor by the camera. I used a hole
punch in that spot and the problem is now gone.
I am going to put my two cents in here. I will admit that several times
some of the support I have received has not been up to par. But, then
there are days like today, that I spend 2.5 hours on the phone with John
and he did everything he could, eve...
@tylalonde Call or get a Support ticket going. I just spent 2.5 hours on
the phone with John and he helped upgrade my server and make several
other adjustments, but I am again getting my DEP updates.
