Help your users easily provide detailed logs to AppleCare Enterprise Support via Jamf Pro Self ServiceInspirationAfter attending @bradtchapman’s double-live JNUC 2022 presentation — not only was Brad live, so was his demo — I felt inspired to take a fresh swiftDialog-look at our Jamf Pro Self Service policy which allows users to generate sysdiagnose for use by AppleCare Enterprise Support.Occasional, Modest NeedsOur occasional, modest needs don’t require the level of automation Brad has built into ITS-LOG!For file-uploads, we elected to leverage the case-specific, AppleCare Enterprise Support Agent-generated GigaFiles link, to which end-users can upload a maximum of 50 GB per archive, after authenticating with a valid Apple ID (similarly to how we provide feedback to Microsoft).Continue reading …

Good morning,So I'm not that familiar with certs, but we are setting up ISE system, and we need each machine to have its own trusted cert from our PKI.  While i use JAMF I'm not that familiar with Certs. I have read trough the below, but still not sure how to push out a Unique trusted cert to each MAC. I have done things with JAMFs internal CA for the mac but never an PKI.https://docs.jamf.com/10.25.0/jamf-pro/administrator-guide/PKI_Certificates.htmlAny Documentation or resources? EDIT: I did find the below. Would Setting up AD CS allow us to generate a Unique Cert Per machine? https://docs.jamf.com/technical-papers/jamf-pro/integrating-ad-cs/10.40.0/Distributing_a_Certificate_Using_a_Configuration_Profile.html

Hi Jamf Nation,We have released Jamf Teacher 6.1.1/3.1.1This latest Jamf Teacher update includes the ability to launch a remote class via FaceTime to support video conferencing from within the appCheck out the full release notesAutomatic URL meeting links for Remote Classes using FaceTimeTeachers can now create automatic URL meeting links for Remote Classes using FaceTime.The following enhancements were also added:Teachers can create a remote class for specific students using FaceTime.After creating a Remote Class, teachers can now choose to immediately open the class by clicking Open Class , or they can continue in the FaceTime app.Students can now receive notifications to join Remote Classes using FaceTime.Teachers can now configure the duration of a Remote Class.Improved FaceTime error messages.Bug Fixes and Enhancements:Wallpapers no longer display unexpectedly in the sidebar.Teachers can now navigate back to the sidebar after accessing the Discover section.When navigating to

We use DEPNotify pretty heavily for onboarding. I do have a custom script I have been using for almost 2 years now. We had the 12.3 issue so we removed the python line from all of our scripts.  Now the registration screen is showing blank all of a sudden even with the default script from here. https://github.com/jamf/DEPNotify-Starter/blob/master/depNotify.sh and the latest version of DEPNotify.  Just shows Register the Mac now with no textbooks or no dropdowns very similar to the 12.3 issue but it is getting the appropriate current user. This happens confirmed on MacOS 12.5 and 12.6 \\ 

Hi everyone,I just enrolled devices into a Smart Group in JAMF Pro but I did not mean to. I did it via adding a new criteria and adding everything that wasn't already in the group. Does anyone now how to undo this or at least how I can go through the group and manually take out the devices I don't want in the SG?  When I go into the History tab in the SG, I can see what I've done:ID 4 Name .................. EFB iPad Prestage Type Smart Group Membership Criteria ... 'Enrollment Method: PreStage enrollment' is not 'EFB iPads'

I was using Patch Managment to install zoom and when this ran on my workstation I received a  Popup to allow Jamf access to Installer.We are running JAMF 10.41.0 (cloud instance) and I have had PPPC for JAMF agent for a long time.  not sure what has changed.

does anyone have any experience/feedback using google AD?

Hi, I use a script to stop the Office 2016/2019/2021 first run popups but the only popup that still appears is the 'YOUR PRIVACY MATTERS'.  What would i need to add to the script to not have this popup appear?#!/bin/sh# Office 2016/2019/2021 for Mac presents "first run" dialogs to the user to market some of its new features.# This script will suppress these "first run" dialogs using the following settings:## Setting: kSubUIAppCompletedFirstRunSetup1507 – boolean value (true / false)# Function: Suppresses the "What’s New" dialog for Office 2016 applications' first launch## Setting: FirstRunExperienceCompletedO15 – boolean value (true / false)# Function: Suppresses additional "What’s New" dialog for Outlook and OneNote.# Note: That is a capital letter O in "O15", not zero15.## Setting: SendAllTelemetryEnabled – boolean value (true / false)# Function: Suppresses the offer to send crash reports to Microsoft## Source for settings:# http://macops.ca/disabling-first-run-dialogs-in-office

Hello! I recently took over a Jamf environment hosted on-premise windows, Jamf Pro v10.34.2 and I have noticed a pretty high frequency(over 3000) of errors tied to a child Tomcat service, specifically this error in our logs com.jamfsoftware.jss.exceptions.mdm.InvalidMDMMessageException: Error processing request action:StatusUpdatePlist, CmdUUID:4eecbfdc-625b-4919-b3bc-19d00c3e1d9c, SigVerified: false. Returning 500.  I would assume this is tied to HTTP 500 errors which indicate failed connections due to unexpected conditions, has anyone else experienced issues related to this?Thanks!

I have several Pre-Stage enrollments for devices and ant to make it so that iPads auto enroll in one and Apple TV's Auto-enroll in another.  Is there a function to do this?  I can't find anything.

HiI'm looking for an explanation of the "Dynamic Size" parameter in Mobile Devices>"DeviceName">Inventory>Apps. Is that the volume of data that the app has downloaded?

TL;DR - You can use the recovery key to grant a token to a non-FileVault user (i.e. account with UID 501). Not sure if this is widely known, but thought I share my findings.So our workflow is probably similar to a lot of folks. We utilize JAMF to create a local administrator (let's called it macaddy) account with a PreStage enrollment. For 1:1 cases, we create a standard account in the Setup Assistant with a simple password (i.e. abcd). We then let policies roll out and configure the device, including installing NoMAD. Then we would reboot and let FileVault enable. From there, we would get with the user and sync their AD password using NoMAD. And that's it. Before we started using NoMAD, we were AD-bound, and it was causing headaches with passwords and FV syncing. So that's why we made the switch. We also recently started taking advantage of Prestage (I know we're pretty late) to make deployments more easier. What we didn't realize is when we needed to troubleshoot a MacBook and t

We're testing a way to make it a little faster for users when they come in to get their new Mac's. We setup a staging profile, login with that account, we sign in to self-service with the user who will be getting it, at the prompt to enter local password, we put in the staging password and then run a script that switches the user on the device. We then go in to Jamf and change the user info there. The Mac shows encrypted, filevault 2 is new user and the user has a secure token. We're able to change the password, but when you log back on to jamf connect, it says incorrect password with either the current or staging password. Not sure if there is a way around this.

Hi all,We newly set up Apple School Manager and connected it to Jamf Pro (We have two on-premise Jamf instances running behind a load balancer). Our newly purchased devices are showing up on ASM/ABM and are automatically assigned to our Jamf MDM.On Jamf we set up a prestage enrollment and assigned it to those devices, after a few minutes the devices showed up as "Assigned", however when turning on the mac, it doesn't seem to recognize that it is managed by an MDM, the Remote Management screen doesn't show up at all, and the setup assistant continue as if it was a normal mac setup.The network is working fine so is the ethernet adapter (we use Belkin USB-C to Gigabit Ethernet Adapter) however, I noticed that all the new devices are in the PST time zone and there's no way to change it (we're in CET)The only workaround is for me to get my iPad out and use Apple Configurator2 to manually re-add the device to ASM/ABM.is anyone else is facing a similar problem?

Hello guys,so I want to automate the VPN integration.Currently I have a policy that install the VPN Client pkg. file via policy, but to complete the processI also need to deploy the config file to the Macs and a script that includes the config file to the VPN Client. How is it possible to deploy a single .scx config file on the macs? Thank you guys.

How to Configure "Detect and block Potentially Unwanted Applications" in Jamf for Microsoft Defender

Anyone having issues attempting to update Big Sur devices via Policy and using Apple's Software Update server? The policy is not working for Big Sur including intel machines. Attempting to get the latest update (20D74). With the terminal open, it states it downloads. It shows as completed in Jamf within the policy. Also within client history. Yet reboot does not install the update. Mojave and Catalina devices update fine.

Hey gang- Thought I had this one locked up, but was woefully incorrect. I'm trying to put something in Self Service that allows a tech to input a serial number and ticket number, and writes that into an extension attribute for the record.Everything's fine until it comes to populating the EA, then it returns error code 400. I'm assuming the format for the EA input is wrong.I've seen a few articles doing the same thing on JAMFNation, but they're a little on the old side, and some of them have unanswered questions.Here's what I have so far: #get device serial number serialNumber="$(osascript -e 'display dialog "Please enter the Serial Number" default answer "" with title "Serial Number" giving up after 86400 with text buttons {"OK"} default button 1' -e 'return text returned of result')" echo "serial number entered is $serialNumber" #get the ticket number ticketNumber="$(osascript -e 'display dialog "Please enter the Ticket Number" default answer "" with title "Service Now Tick

Hello everyone, we try to deploy "FortiClient VPN Only" via Jamf Pro. I saw in the forum that there is an existing tutorial for the licensed version of the FortiClient with the install.mpkg file but nothing for the "VPN Only"-Client wich has no install.mpkg.If we try to deploy this version we only get a blank window after starting FortiClient.Is there anybody who is deploying "FortiClient VPN Only"? Best regards,Felix

We have an iPad 4 from 2012 that runs on IOS 10.3.3, It seems to accept some commands from JamF School but most of the the command's we can send to our newer iPads do not work on this (e.g. it won't accept a background image or a webclip). It also says it's 'not supervised' although we did install it through AC2. Is this due to the iPad being old and the IOS is old or are we missing a step here?Thanks

Hello, I have a question. Has anyone else that has integrated Intune with Jamf get the JamfAA pop up continuously to re-register it? I have ours set to Self Service only and almost every morning all the users get that pop up which is quite annoying? any guidance would be greatly appreciated.Thanks,

The change password feature in the JC menu is not opening up for some users. License config is on all devices and verified license is good.  Just odd its only some users and not all that are having the issue.  Running on JC 2.8 currently.  Change pwd should open to a url that we have defined in the config but clicking the link does nothing. All other menu options work. This is happening on Intel and M1 devices as well. Monterey for OS.

Is anyone using the "iboss cloud connector 2020" app with the iBoss content filter for off-site iPad filtering? I've tried it for a few weeks with our 11th and 12th grade 1-to-1 students this month, but eventually turned it off because students were repeatedly complaining of slowness, apps not allowing file transfer, and the connection mysteriously breaking and asking for a proxy password sometimes with no obvious explanation or method of troubleshooting it. If anyone else has used this, is my experience typical?

Has anyone developed an api or an option for an end user (iOS) to run the Update Inventory command? 

Hello There. I am doing a move for 100+ Macs from the current PreStage to the ZeroTouch Prestage. was wondering if someone has an idea of how to move all these machines to a different Prestage without having to select them 1by1.  Appreciate the help thanks