We have a big problem with our Big Sur machines that can't renew/generate a new AD Certificate.Big sur machines receive correctly the initial certificate from AD during enrollment, ONLY the renewal feature does not work.We have tried both on the local network and over VPN, same result. So it's not a VPN issue.Works fine with our Catalina machines though. All our machines are bound to AD. We are not using ADCS Connector.Running Jamf Pro 10.26.1 on prem on a Windows server. The AD-Cert is valid for 365 days and it set to renew 14 days before expire date. For troubleshooting purposes, we created a new certificate template with 7 days of validation and automatic renewal is set to 5 days before expire date.Unfortunately, we get the same problem as before. Works only on the Catalina machines. We have generated a sysdiagnose file from a catalina and big sur machine and sent it to the jamf support. Without any luck so far.

I've had an issue crop up today where devices (specifically iOS devices) are not getting VPP licenses assigned to them when an app is in scope. I've confirmed we have thousands of extra licenses available but each device is stuck in this state:Pending - All licenses are in use or the license is not assigned yetWhen checking the Volume Purchasing logs this message is repeated endlessly:[ERROR] [ralPool-309] [VppCommService ] - Error managing licenses. ErrorNumber: 9600 , ErrorMessage:Either an associate or a disassociate array is required.I've got a ticket in with Jamf, but I'm a newer Jamf administrator and wasn't sure if this is a Jamf/Apple problem or something I might be able to fix. 

Hi when I install the company portal on my iPhone it gets stuck at download management profile, which I understand.So how do I get my iOS devices compliant with (or maybe even without) the company portal thnx a bunch

Hello!I have Jamf connect set up on a Mac and when the display is locked and waiting for a password after so many minutes of inactivity, the only options I see are to enter the password or "cancel" which puts the display to sleep.I'd like to get it configured so that when the display is locked after inactivity that there be a way to switch to another user so if someone walks away and the screen gets locked, another user can still log into their account (without force powering off the iMac). Any ideas?

Hi ! I'm looking for how to check prevent Mac from automatically sleeping when screen is off in battery settings. I don't have this feature in configuration profiles. Do you know a solution ? Unfortunately I couldn't find anything :( Regards

I'm beginning to develop Self Service for a client and am wondering if anyone is finding the Flush System/User Caches at all useful? Or, is this in the same category as Repair Permissions, once in a while helpful but mostly not?

Hence MacOS Ventura Passkey's on it's way at any given time, Anyone having Conflicts with MDM Enterprised Macintosh'es with adding LastPass Password Generator and Cloud Repository with iCloud Keychain? Hence LastPass is just a Browser Add'In and iCloud is set in the System Preferences, Anyone Experiencing Hiccups/Conflist's and Errors?Is there a setting that we can disable iCloud Keychain as as Admin in Jamf Pro Config? 

  Im in a situation where i cannot log onto the local admin account that was created when it went through the prestage enrollment.  Our encryption policy essentially made that local admin user a filevault user, but in JAMF, it shows as not encrypted still. Typically, I would just need to log onto that user from the login screen or terminal but it all shows me as password incorrect. I tried resetting the paassword in recovery mode (it asks for the admin account password which i dont know), I tried local account payload for resetting, deleting, and disable filevault user but they all returned errors and was unsuccessful.  Is there any way to navigate this?

We were shown how to use Composer to package applications from DMGs when we purchased Jamf Pro.  You install the app to Applications via the DMG. Then you copy the app to Composer and supposed to change the perms to 'root' & 'wheel' and 'Apply Owner and Group to Frameworks and All Enclosed Items' to the uppermost folder (Applications).My question is, some apps come as a Package (.pkg).  Can I just import the package to Jamf to push the app to users? Do the permissions really matter?  The 'root' and 'admin' permissions are always there in Composer, all of our associates are admins on their Macbooks. Thanks in advance for any insights into this.

Hi folks, We want to use a policy to unbind computers from our AD domain and then rebind them. Binding can be done through the Casper GUI, which *'s out the domain credentials, so that's not a problem. However, I don't see a way to unbind computers like that, so we have a script to do it; however, the script also requires domain admin credentials to run. I can pass the parameters from the Casper policy, but I don't see a way to encrypt them, and I don't want the domain admin password visible in plaintext in Casper. Any help?

Hey Does anyone use Anyone use JumpCloud and Jamf Now?We have Jamf fundamentals setup and we'd like to deploy JumpCloud for for identity management.Anyone used the two services?  do they play nicely ?  

I have a machine that keeps getting Device Signature Error if I try to run sudo Jamf policy or sudo Jamf recon.I can temporarily fix this error for a few days if I removeFramework and re-enroll the machine.  The the error will come backFri Jun 17 10:14:04 IN-XXX-180122 jamf[75414]: Error Domain=com.jamf.jamfsecurity.error Code=-25293 "unlockWithPassword:error: : The user name or passphrase you entered is not correct." UserInfo={NSLocalizedDescription=unlockWithPassword:error: : The user name or passphrase you entered is not correct.}Fri Jun 17 10:14:04 IN-XXXX-180122 jamf[75414]: There was an error.     Device Signature Error - A valid device signature is required to perform the action.The time is correct on the machine.  Anyone have any ideas on this?

When I run the command below. I think it should only update the exclusion list for the mobile devices. While it does update the exclusion list it also removes the scoped devices. I'm not sure why.  curl $jamfProURL/mobiledeviceconfigurationprofiles/id/32 -H "content-type: text/xml" -H "Authorization: Basic ${apiBasicPass}" -X PUT -d "<configuration_profile><scope><exclusions><mobile_devices><mobile_device><id>$id</id><name>$name</name><udid>$udid</udid><wifi_mac_address>$wifiMacAddress</wifi_mac_address></mobile_device></mobile_devices></exclusions></scope></configuration_profile>"  

Hello JAMF NationAs the subject states I have been tasked to migrate about 50ish or so macs from one domain to another and was wondering how others like myself have got this to work as effortlessly as possible. I have some concerns and was hoping to get some Ideas on how to go about it and getting it all done properly.Currently: Machines are domain bound and in their perspective security groups and OU's and managed with (NoMad) for password changes. The usernames (mobile) currently on the machines have file-vault enabled and are the only accounts to have a secure token. Question? How or would it be possible to migrate to a new domain with a new username as the usernames do not follow the same convention as the previous domain, that would in part need to have a secure token passed to it as well as maintaining the File Vault structure already escrowed to JAMF and making sure these users are added to their new OU's a

Does anyone else deploy this out to their users?If so, could you tell me your method. Composer does the job, but it could be cleaner.

With the increasing trend to stop binding macs to AD, I put together a script to demote mobile accounts to local. To re-iterate - this one is risky. Please test it carefully if you decide to try it out. If you find additional attributes that your fleet needed - would be interested to hear. #!/usr/bin/perl -w # mobiletolocal.sh # Created by LD # Appears safe to run whilst logged in - user keeps existing password :) my $userlist = `dscl . list /Users`; chomp $userlist; my @excludedusers = split(" ","root daemon nobody _amavisd _appleevents _appowner _appserver _ard _assetcache _astris _atsserver _avbdeviced _calendar _ces _clamav _coreaudiod _coremediaiod _cvmsroot _cvs _cyrus _devdocs _devicemgr _displaypolicyd _distnote _dovecot _dovenull _dpaudio _eppc _ftp _gamecontrollerd _geod _iconservices _installassistant _installer _jabber _kadmin_admin _kadmin_changepw _krb_anonymous _krb_changepw _krb_kadmin _krb_kerberos _krb_krbt

I was curious if anybody had additional information for a project I've been working on. I'm running into an issue where in some computer labs that see frequent use, there are often many users signed into a mac at the same time and the machine begins to slow down.What I was looking to do is setup a policy where users are automatically logged out after a certain amount of time of inactivity. I see that is a configuration profile option for this setting, however from my testing it seems that the inactivity timer is only active when somebody is not on the lock screen. Is there a way using the configuration policies to log out a user after a certain amount of time, even if they are at the lock screen?

Help! So we are in the middle of implementing Jamf Connect. We require online authentication and multifactor authentication with Azure AD.But what is the workflow when a user lost his password?Sure when the FileVault login window shows, we can enter the personal recovery key. Then the online authentication window will appear, and for this the user can login with the new Azure AD password.But then Jamf Connect want to have the previous local password to sync the online and local password. But we have only the personal recovery key at this point. We cannot continue from this point on.How to proceed from here? 

Hello Jamf Nation!Does Jamf foresee any time in the near future that this option (Enable Lost Mode as a Mass Action) will be available?

I have a user who reports he is unable to boot into the Utility menu by holding Command + R on bootup.  Is this a feature of Jamf?  I have always been able to re-format when enrolled on my test machine but thought I would double check to see if there is an exclusions list users need added to to enable them to factory reset their Macbook.  I searched around online and the forums here at JN prior to posting but didn't see anything related. Thanks! 

Is there any way to lock student iPads during after school hours from say 3:30p-7:00a using Jamf Pro? We want to prevent them from being used after school hours should students sneak them home without permission. I am even open to other alternatives that would essentially perform the same function.

Hi all! Just wanted to see if anyone else is running into issues patching Zoom with Patch Management on computers that have upgraded to Big Sur? I am getting a keychain prompt after the patch completes. I can run the same patch on a Catalina machine with no issue. I first noticed this on Zoom 5.5.2, but it has happened on every patch since. I just had the same thing happen with Zoom 5.5.5 today so it does not seem like the issue will resolve itself. These are all Intel machines. Thanks!

If you are adding apps to a Device Group using the Add + button, if you have an app like Pages that is available for both iOS and Mac, there is currently no way in Jamf School to distinguish between the app types, unless you understand the subtle design differences between the icons or have a difference in the number of licences.At the very least, a subtitle that says iOS/iPadPS or Mac would be helpful. 

Hello there,I am a newbee to Jamf pro.I have downloaded "office 365", used Jamf composer to package it. Uploaded it to the Jamf server and created 2 policies.1: Install Office 365 (Make the policy available in Self Service is NOT TICKED)2: Self service - Office 365 (Make the policy available in Self Service is TICKED) I was told by a Jamf engineer, we need to create separate policies due to priority issues. I currently dont have office 365 in my Mac (I deleted it) & the app is showing in self service for me to install.I installed it through self service & its working fine but the app disappeared from self service. Why is that? Any help is appreciated.Cheers,Anam 

Hi,I either went crazy or something has changed? A simple smart group to show FortiClient 6.x version shows 7.x version as well and I can't figure out why. It's not just 1 mac, but all of the ones which have FortiClient 7.x, no version 6 present are shown as well... Has anybody seen such behavior before? This is like 101 smart group and I have no idea why is it not working like that.That smart group shows my own work mac as well, I can certainly confirm, I do not have FortiClient version 6 installed