I know this has been asked previously but want to know if there is any work being done to fix it apart from working directly on the affected Macs?The school has Jamf Connect synced with Google. If a student forgets their password it gets reset at Google but then they cannot log onto a Mac that they'd previously worked on as the old password is needed. Only fix is to login as a local admin on that mac and either reset the password or delete that user. This seems to be a known issue. Is there any work being done that can somehow sync passwords when the students are not logged in so we don't have to go around manually fixing it all the time?ThanksAndrew

Hey Nation, I'm using the ComputerAdded webhook to trigger an API call to my Asset Management System and return the Asset Tag of a device to upload to JAMF. By and large I've got this working, but in the process I got thinking that I could use the data from the webhook to sanity check MAC addresses in my AMS. Problem is, the ComputerAdded webhook doesn't appear to be providing the MAC address (nor do I appear to be able to view it in the GUI) which leads me to believe that data isn't being collected at all. {"webhook": {"id": 1,"name": "Asset Tag TEST","webhookEvent": "ComputerAdded","eventTimestamp": 1709810616365},"event": {"udid": "69C2B48D-****-****-****-266461B028B3","deviceName": "","model": "MacBook Pro (13-inch, 2018)","macAddress": "","alternateMacAddress": "","serialNumber": "C**********L","osVersion": "","osBuild": "22G90","userDirectoryID": "-1","username": "","realName": "","emailAddress": "","phone": "","position": "","department": "","building": "","room":

There are a couple of screens where you can update the OS for a device / iPad.Some times this fails to update. One of the reasons is because there is insufficient space on device.However, all of the places where there are update buttons there is no feedback indicating the amount of free space on the device. The suggestion is: where there is a device OS update workflow, make sure that the capacity of the device is clearly visible. Given that the OS update version typically has a size associated, it would be better to flag if the device isn't going to be able to accomodate the update.

On the main devices screen, the list contains the model of the iPad eg. 5th Generation.However, on the Automated Device Enrolment Page it lists the same device as iPad SPACE GRAY.The model pop up only has "iPad" too.I recall there being some period for Apple's lack of specific model labels for iPads. But somewhere Jamf School already knows this association.Why is this important? Trying to find all 5th generation iPads. This is somewhat tricky to do from the ADE page.

Hello, I encountered a problem that is not allowing me to add apps in "Home Screen Layout" configuration. I click "add" and select the app, after I try to add another one nothing happens, and it disappears after saving. New blank configuration without pre-settings. Can you help with it please?

How can I enable / disable the setting "Require an administrator password ... to access systemwide settings"? 

Hello,I am attempting to create a custom Jamf Connect Menu Bar using the second example from Jamf's documentation (https://learn.jamf.com/bundle/jamf-connect-documentation-current/page/Custom_Menu_Bar_Action_Items.html). While on a brief call with Jamf about work arounds for the 802.1X PI, I was told to use the command of "open url" to the self service policy. I am referencing the install item URL template (https://learn.jamf.com/bundle/jamf-pro-documentation-current/page/Jamf_Self_Service_for_macOS_URL_Schemes.html), but I am struggling with the XML in the PLIST and it keeps telling me my formating is wrong because I don't know which commands to use exactly; if I'm even going about this correctly. Does anyone have any examples of a PLIST running a policy from Self Service from their Menu Bar?Thank you

Sorry for the weird/stupid question, but if I paid for Jamf training/certification, can I deduct the cost on my taxes? Just thinking this would fall under “education.” I don’t “need” it for my job, but it does help should I look for a new one

Hallo,Könnte mir bitte jemand erklären welche Funktion die hier im Bild markierten Punkte haben?Was beeinflussen die Genau und wie werden die appliziert?Handelt es sich um eine "feste" oder "temporäre" Einstellung?Wird die nur für diese eine App appliziert oder auf alle Apps?Sorry für die viele Fragen, blicke aber leider nicht durch wofür diese Einstellungen sind.Ich glaube jedenfalls dass diese Einstellungen Einfluss hatten auf die Deinstallation von Apps....Kann es sein dass die App sich erst deinstallieren liess, nachdem ich hier den 2. Punkt von oben (Zur automatische Installation wechseln für alle Gruppen) ausgewählt hatte. Konnte mehrere Apps nicht deinstallieren und glaube dass diese Einstellung etwas damit zu tun hatte.... Kann mir aber auch nicht erklären warum.Ich würde mich über eine Aufklärung sehr freuen.Vielen DankBeste Grüsse

we need to remove VPN Icon from menu barany idea how to achieve this via configuration profile? 

Hey guys, I noticed that wiping our Macs reverts them to Ventura from Sonoma and was wondering if this is expected behavior. If it is, does anyone have recommendations for how we can get them updated as soon as they've restarted? If this is not expected behavior, does anyone know of a proper fix?

So I'm tasked to present the differences between Jamf Pro and Jamf School of my employer, a school (university).On the Jamf site they promise that functionality and management options are similar.What is your experience? Do you mis anything from Jamf School?What I mostly use of Jamf Pro is: app catalog & patch management, software update via MDM commands, wipe and application installation.I'm sorry, I'm only familiar with Jamf Pro, and my request to demo Jamf School is denied unfortunately (not enough time because of understaffing).

Hello,In our company, we automatically sync certain folders from a sharepoint site to all Windows devices via OneDrive.Now I am looking for a solution to solve the whole thing with JAMF on the Macs.

Good morning,I am having trouble deploying the custom dock, https://github.com/bluemoosegoose/Build-a-Custom-MacOS-Dock. I am able to get it work in my test environment (vm), my work computer and another's tech computer. When we run the policy from self service on either three of the machines it works, however, when we run it on a new machine during enrollment nothing happens. We have tried using self service to run it but we get the same error. The logs show that it went through but none of the icons are removed.

I have been stuck on this for the longest time. I am unable to do an iPhone to iPhone migration. The new device is enrolled in DEP/ABM and my current phone is not. The setup assistant shows up, I take my old phone and scan the blue globe. At this point I only get the option to do iCloud backup/restore to the new device. I no longer get an option to go device to device. Has anyone else experienced this issue before? Apple support is stating that it could be an issue with DEP/Jamf not allowing the Device to Device option. If I remove the device from Jamf/DEP, that would essentially throw away the reason to even have these devices in jamf or pre-stage.   As the screenshot shows, I am not blocking any of the Setup Assistant steps or auto advancing.   What I did is I went into Apple Business manager and removed the new phone from hitting any MDM server. I wiped the device and attempted the Setup Assistant with my old iPhone next to it and that gi

I am getting an issue on Mac mini (Late 2014) after upgrading it from 10.14.6 to macOS Monterey 12.7.3 through downloading installer from App Store. It says it cannot open a perl script. I've given the full disk access to terminal, sshd-keygen-wrapper. I am still getting the same issue. I am able to run the script directly from my ssh terminal but when automation tool (through ssh) tries to run the script the error is getting. /NFSmountDir is actually /System/Volumes/Data/NFSmountDir

We have some tools in Self Service only available to Jamf admins. Like a Microsoft uninstaller. I remote into user's computers and try to log in to Self Service to get to my admin tools but whenever I click on the log in button, it is already trying to log in with the local user credentials and I can enter my admin credentials. Is there a way to prevent that from happening? 

We are currently using Pulse Secure v9.1.x and need to upgrade this to the latest offering from Ivanti, Ivanti Secure Access v22.2 in preparation for Ventura.We have done many Pulse to Pulse upgrades in the past, all PPPC's and System Extensions have been accounted for.However, going from Pulse to Ivanti, when it is removing/upgrading we are getting a pretty generic popup that we felt could be accounted for with either a new PPPC or addition to existing.At this time, nothing we have done will stop this particular popup from showing up.Looking for any info/guidance from anyone that has possibly already gone through this upgrade or similar? 

I'm in the process of testing out jamf installers for Box Drive and Workspace and I checked the Install supporting configuration profiles box, which from reading should disable the autoupdating. It did update both applications, but I noticed it added the autoupdater files. My question is, even though it added the files, will it still disable the updates with that option checked?

I recently had Jamf Pro update my MacBook to 14.3.1 from Ventura. The computer is AD bound and we have the Domain Admins and another group we use set so they should be computer admins. Before I pushed the upgrade my account was listed as "Mobile, Admin" but after the upgrade it just say "Mobile". I logged out and logged in as another account from our admin group and it didn't give that account Admin status either. At this point I suppose my next step would be to try to rebind the Mac to AD and hope that corrects the issue.Has anyone else seen this happen?

Hey Jamf people We are working to push more and more of our standard apps out via the Mac Apps section (either 'App Store' or 'Jamf App Catalog'). Slack, Zoom, Chrome,etc. The part I'm confused about, is when they require Configuration Profiles to be installed with them. It looks like they're only if you want to suppress the developer updates so you can control updates yourself? Or is that wrong.Separately, is there a way to control the Config Profile deployment so it automatically gets installed when the app is installed? For a few forced apps, this isn't an issue because we can use the same Smart Group for both the app and the config profile installation, but if we have an app 'Available in Self Service', how do we ensure the config profile is installed after the user installs via SS? Creating a Smart Group that checks for installation of that app isn't too trivial but it's just more work when it seems like there should be a setting in the settings for each Mac App that say

Hey all,I'm looking to offboard a few devices from our JAMF Pro environment completely and would like some clarification. I've ran the 'Remove MDM profile' on all devices, and had users run the 'sudo jamf removeFramework' cmd to ensure that there is no underlying Jamf connection remaining. I've also removed JAMF as their connected MDM server in ABM, but noticed that even in Jamf the PC still checks in.Same with FileVault 2, it is still active and the recovery key remains in JAMF. If I delete the record after these steps, what is expected to still remain on the device? (other than service accounts or apps that I haven't removed)? Is there a preferred way to completely remove JAMF from the device?

Hello,  we currently distribute ipads to users and then walk them through entering Vantagepoint server info and registration. We also do the same for apple id registration. I was wondering if it is possible to automate this info using Jamf? Like for example, once a user is assigned to an ipad in Jamf, is there a way for Jamf auto sign into their icloud account?For Vantagepoint, would their be a way to prepopulate server info? Thank you!

Hello, Jamf Nation! Thank you for being a part of our community. We appreciate your feedback as we continue to work to enhance your experience with Jamf. March 1-2, 2024, Jamf ID will be receiving exciting improvements and security enhancements. As a result, all Jamf ID users must reset their passwords after the update. There is no action required today and further instructions will be provided in March.

Students figured out if they change DNS settings to manual, they can bypass OpenDNS rules. any suggestions?