Our students are cheating on test using the Keyboard setting “Show math results”.  I created a ticket with Jamf but they told me the only way to fix this is to use Blueprints but we are not set up with SSO.  Is there  another way of fixing this issue.  Some very important state test are coming and our students are spreading the word on how to cheat.

Hi to all i've followed instruction on this link https://www.jamf.com/blog/help-users-activate-microsoft-office-365-and-configure-outlook-in-one-click/ to activate office 365 versione 16.94 on mac but office apps are not signed and when i open outlook the account has not be setted. In profile setting on the mac the parameter $email has been setted correctly with the email address settted on jamf inventory. There is something wrong? Thanks for your help

This has come to my attention recently. So basically, our users would change their password via jamf connect, it would go through and successfully change their azure ad password. Then once they login to the computer, it would give them a prompt, telling them to enter their old password for the local account to sync with the new azure ad account, we also have filevault enabled. This was all working fine, but recently when an end user changes their password via jamf connect. It gives an error message (I didn’t see it yet, have to wait until someone changes their PW again) and it will act like it doesn’t go through, but it actually does go through. It will not update their jamf connect expiration date (For example now, some users say their passwords will expire in -10 days) even though they changed their azure ad password. Now we have had users getting locked out of filevault because when they sign out or restart their computer and are on the filevault page, the local account password doe

We’ll use Google Chrome and Mozilla Firefox for this questionI’m learning how to use Jamf Setup Manager. I followed the directions on GitHub but I made some changes. I have Google Chrome installing automatically with Jamf App Catalog so I decided to install Firefox to test. I also have the package on a policy instead of prestage to install after logging in with Jamf Connect. (the only prestage package is Jamf Connect). Jamf App Catalog should automatically update apps… correct? I don’t know if installing with JSM will stop something like this from happening. I have Firefox setup as available in Self-Service only (but still in Jamf App Catalog). I was also playing around with Jamf Pro AI and before all the troubleshooting to get Jamf Setup Manager to pop up, the AI told me that it may have confused me. During troubleshooting, it said:I need to be honest with you - based on the search results, I'm not finding specific documentation about a product called "Jamf Setup Manager" as a standal

I am trying to setup an extension attribute to verify if MS defender is enabled on devices in our environment. When I save the EA I only get a response from 1 device but I need responses from all of my devices. Any advice would be appreciated! Thanks   #!/bin/sh echo "<result>`mdatp health | grep real_time_protection_enabled| awk '{print $3}'`</result>"    

We have successfully setup Jamf Connect menu bar icon to allow privilege elevation for just our technicians by using Roles with our OIDC provider Entra. The reason for this is that we don’t want standard users to be able to request or be full admins. There are times though when an admin needs to do something with admin rights under a users profile. With our solution the idea was that a technician could be on site or remote in and use the privilege elevation feature and sign in with their own credentials to make the standard user a temporary admin. Do what they need to do and end the session. However, this is where we run into issues. First, Jamf Connect stores an Entra token for the session. If you select the privilege elevation option again it will skip the pop up Entra sign in screen and move straight to the reason for elevation and make you admin. This token we know last for quite a while. We can see the three tokens in keychain and remove them and the Entra sign in screen will prop

I would like to enable the apple seed for IT beta program using the Beta token from Apple school manager to allow a device to get betas with out needing to login with an Apple ID on the device.Reading documentation we are able to get the token using a script. But at that point Jamf is requiring you to use blueprints with this token. Since we are on prem we do not have access to bleuprints.Any way to deploy the token a device using a config profile? How are other MDM’s enabling this?

Since I could not find a solution or explanation for this error in the the great JAMF Nation / Google / Internet troubleshooting database, I would like to share one possible cause for Installation failed. The installer reported: installer: Cannot install on volume / because it is disabled. Background: Attempting to distribute package via policy in JSS. Received the error in policy log. The package is a .MPKG and being pushed through SMB. Solution: Turned out the software had a software requirement (could only run on Mac OS X 10.6 or later) and was failing on Mac OS X 10.5.x assets. I am also speculating that this error may occur if there is a hardware requirement issue as well.

Using Self Service, it says packages are installed - but they are not anywhere on the Mac. I can't see where anything is configured incorrectly.

Hello, has anyone come up with reliable easy way to disable Google Lens features?  Managed Macbook environment.  Students have access to Safari, Firefox, and Google.   Looking to disable Google Lens feature. 

Anyone know if there is a way to sync information such as purchase dates, enrollment dates, etc. from ASM to Jamf pro? We're looking at ways to track our warranty coverage without adding extra data attributes to track.

Hi ,i am new to JAMF, the JAMF implementation was done by a third-party resource. it was all fine till last week, suddenly when i try to enrol a device after the SSO login its got stuck in blank screen, pls guide me on how to check the logs and errors

Hello-I have 500 new iPads. I want 250 to be assigned to a standard prestage and I want 250 to go into a shared iPad prestage. Is there a way to do this in bulk, or am I stuck looking up serial numbers and assigning them to the prestage one by one?

How do I stop this pop up from always coming up. 

Recently, we have had an unusually high load on our network.After digging into the problem a bit, logs and such, our suspicions have targeted our Jamf environment (Jamf Pro Cloud). We have discovered that a lot of traffic comes from AWS and in logs we also see the text "appinstaller".Once a year, when schools start after the summer, we install and distribute Mac computers to students. Since the turn of the year 2023/2024, we have added automatic installation of M365 - Word, Excel, Powerpoint, Outlook and Teams. So we suspect that the hard load obviously has something to do with this.However, it would be interesting for us to get a report that shows what has been installed, when and to which computers (or to whom) within a specific date range.Is there any way to produce such a report in Jamf?

Hi Everyone, I've been working on a script, in Powershell, to create what we call a support area using the API. I know you're probably wondering why I'm using powershell so I will get that out of the way. Long story short, we are working on a Powershell script to automate the creation of various resources across several different systems. This includes Active Directory OUs, AD security groups, SCCM resources, etc. Jamf is just one part. The thought is to be able to specify what we want these resources named then let Powershell do the rest. We're using a web interface into our Powershell server so this could potentially do this from a webpage. We also use sites very heavily for organization of our Jamf resources. I've got most everything working properly except for one thing. We have a number of default policies that run on all our computers. A good example is enabling the Firewall. We have a subset of machines that have different firewall requirements and cannot use the buil

 Anyone else come across this pop up? Our teachers are getting it, if we click on Open System Settings, it doesn’t provide an option to allow or deny OSXvnc-server. I am trying to find a way to block the pop up completely.

I've been having a problem for some time now with a few MacBooks that can't be enrolled. When I try to enroll them, I get to the authentication step, but when I enter the login details, after a short while I get the error message: “Enrolling with management server failed. The request timed out.” However, the problem only affects very few MacBooks, like 5 out of 1000. Other devices work, even when I enroll them at the same time. I have already contacted Apple Business Support about this. They said that the problem is probably with Jamf. What can I do to solve this problem?  

As some of you may know MS messed up the the last version of Defender and it does not let the install go forward because tamper protection is set to block. Usually it sets it to enable the install and then back on. Does anyone have an easy way to do this in Jamf. I am not great with scripting and the only way I see to do it is via a few policies.

HelloI thought this was related CIS level 2 config which I have been testing but I have seen the same issues on Tahoe device which hasnt had any CIS level config applied.New admin users login via Jamf connect seem to get a Filevault pop up Im aware securetoken plays a role here.Has anyone else seen this with Tahoe its only effecting our labs as our Macbooks are encrypted by default.Thanks​​​​​

Hello I have started testing CIS level 2 for MacOS 26.I get this prompt as soon as the screen is locked I though it has something to do with screensaver but i have removed all CIS config and it still seems to be happening. Im guessing its some left over config somewhere but havent been able track it down. Does anyone know if there anyway to undo this, we use the snowagent and its possible that might be causing it  ThanksTom   

Hi So, we got a case in my school where we want to start restarting Apple TV on a weekly basis, Having an issue getting back to api after sometime, I’ve managed to get the GET command to read the smart group but have issues for find the correct command to reboot, can anyone help?

Hi everyone,I’m running into an issue trying to upgrade Jamf Connect across our environment and hoping someone from Jamf or the community has seen this before.Until recently, I was able to update Jamf Connect using the dropdown underSettings → Jamf Apps → Jamf Connect → Deployment and Update Settings.That list used to automatically show each new version as Jamf released it (for example, 2.44 → 2.45).Now the dropdown has stopped updating — it’s capped at 2.45.1, even though 3.4.0 has been released publicly for several weeks.I’ve tried to manually handle the upgrade:• Downloaded JamfConnectLogin.pkg (3.4.0) from account.jamf.com.• Uploaded it into Jamf Pro (Cloud Distribution Point).• Created a policy to deploy it to test devices and tied it to our existing PreStage.• Policy runs successfully, reports “completed,” but the actual version on the Mac remains 2.45.1 — both in Get Info and when checking the bundle version via Terminal.• I’ve confirmed the correct PKG is being used, deleted th

Is there a control that we can set for how long it takes until Self Service+ will time out and require user login again? Thanks,Jim

Trying to install Dockutil during JSM but it fails. Based off the logs its because its attempting to install to the system (/usr/local/bin). My pkg was created in Composer with the appropriate R/W permissions applied to all elements of the pkg but still no luck. Any help is appreciated!