Has this ever happened to anyone else or do you know why this might occur. Our Jamf Connect config profiles like menu bar, login and license installed before the users start date and then it appears that when the user tried to turn on the laptop and sign in they uninstalled which left them with the message in the image below that their version of Jamf Connect was unlicensed.  

Self Service+ is releasing 2.5.0. In this release you will find:Changes and ImprovementsNotification titles display in both the Notifications and Updates pages.Resolved Issues for Self Service+[PI136074] Fixed: URL scheme-triggered installations in Self Service+ may display a loading spinner and fail, while Jamf Pro incorrectly reports them as successful.Resolved Issues for Account Management[PI125130] Fixed: Configurations using the Microsoft Single Sign-on Extension fail to display the following error when users request admin privileges without being in an allowed group: "Unable to complete elevation. Contact your administrator for additional information."

HI Jamf Nation,I was wondering if there is already a Jamf Group dedicated to Mac admins in the LATAM region. I might have missed it, or perhaps it hasn’t been created yet. If it doesn’t exist, I’d love to explore how I could start one to help foster conversations and collaboration among admins based outside the US and APAC.Thanks again for all your support, and best of luck with the new Jamf Nation experience.

Hello everyone!I'm hoping someone out there has a way to automate the installation of the helper tool that you get prompted to install when you launch Pro Tools 2021.7 for the first time? Pro Tools in this case is being installed using the PKG installer you download directly from Avid. Thanks in advance!

We have a 2FA configuration setup on our Macs and it is working great through Jamf Connect 2.45.1.However, I was curious, is there any way to get 2FA to work on the macOS lock screen?  I’ve checked everywhere online and cannot really find any direction on how to accomplish this? Thank you

Hello everyone,I would like to know if it’s possible with Jamf to enable remote management with all options selected ?

Hi,We are using SYM which is working perfectly however we need to set the default font for Outlook, Word, Excel and PowerPoint.  Has anyone been able to achieve this? TIA. 

We're using Jamf Now with Jamf Protect enabled and periodically seeing CPU spikes (with the process hanging and eating up resources indefinitely) caused by the com.jamf.protect.security-extenstion. This is actually causing the OS to get unresponsive and overheat, eating up all available CPU. The simple solution is to kill the process, but eventually the problem comes back. Some basic debug information from the pid on a machine from when the problem occurred: sudo dtruss -p 337 dtrace: system integrity protection is on, some features will not be available SYSCALL(args) = return sigreturn(0x700008F16550, 0x1E, 0x1F99DBCB69B66C71) = 0 -2 sigreturn(0x70000909F568, 0x1E, 0x2EECB3AAFCC39E5E) = 0 -2 sigreturn(0x700008F16550, 0x1E, 0x5ECF2791121B465B) = 0 -2 sigreturn(0x70000909F568, 0x1E, 0xDCFC18327AB19367) = 0 -2 sigreturn(0x700008F16550, 0x1E, 0x131DCCD7A886722F) = 0 -2 sigreturn(0x70000909F568, 0x1E, 0xA6420414AE3C2D83) = 0 -2 sigreturn(0x700008F16550, 0x1E, 0x77

Hi,I would like to create a deployment for Maya 2025 based on the topic for 2024:https://community.jamf.com/t5/jamf-pro/packaging-autodesk-maya-2024-with-redundant-license-servers/m-p/298743I've found a .app installer in the Contents of the installer:/tmp/maya2025/AdskIdentityManager/AdskIdentityManager-Installer.app This app opens an installation wizard. How can I execute this (after the PKG installs) in silent mode?Thank you.

Getting kicked out of Jamf Pro server. If you are experiencing a similar issue here is my ticket number: 19843077 After enabling the SSO I am getting kicked out of the Jamf server multiple times daily.Behavior:clicking on a link presents signed out pageoractively browsing a page and presented singed out pageBrowser:SafariChromeOS: 15.4 (scheduled the update for later in the week) 

Setting up some new M4 airs.  Made a mistake after enrollment with the account that was created so decided to wipe and start over.  Ran the Wipe command and instead of what I’ve seen with previous devices this one when to activation and then Recovery so that the macOS has to reinstall.  Is this expected with M4’s?? The M2’s went to activation and then right to setup.

Hello,I have noticed recently that searching for JAMF Nation articles on any mainstream search engine gives the results for those articles, but if you click them it brings you to the JAMF Nation home page instead of the article trapping the information behind the built in search.Is anyone else having this issue, or know what this is? Thanks

Hi All,Not sure how many of you use Clearpass and JAMF but I have been able to modify the script provided by clearpass to collect the rotating MAC address of the device so that clearpass will recognise it and be able to assign a policy for the device without having to turn the rotating MAC address off. The script is below, all you need to do is update the cppm-all-mac-addresses extention attribute script with the one below…. #!/bin/bash wifi_interface=$(networksetup -listallhardwareports | awk '/Hardware Port: Wi-Fi/ {getline; print $2}')rotating=`ifconfig $wifi_interface | grep ether | cut -d ' ' -f2` result=`/usr/sbin/networksetup -listallhardwareports | /usr/bin/awk '/Ethernet Address/ {printf "%s%s",sep,$3; sep="|"} END {print ""}'`  echo "<result>$result|$rotating</result>" a few things to note… This will only work for MacOS devices and not iOS Depending on what time the machine checks in and the clearpass does a JAMF update (every 30 mins) it can take some time to get

Hello,I just set up SSO in Jamf Account.I'm not sure where I need to grant administrator privileges to your Identity Provider (IdP) to configure a connected app and assign the relevant users and groups.

Hello,We are transitioning part of our fleet from AD binding to jamf connect; however, we have hit an odd snag. In the past, we'd be able to just install jamf connect and once the user logged in, it would demobilize their account and sync with their entra credentials. With this new batch with JC 2.37, the accounts become Local, however they then get locked. When a user tries to log in with Entra SSO, it loads, looks like it has accepted the credentials but then just returns to the login screen. It does not accept any password with local login aswell. One thing to note, the devices are not on premise when the change takes place, if that has any effect. If anyone has seen this and has a fix, it would be much appreciated. -Jack

Hi everyone, I’m currently exploring the possibility of deploying Jamf Connect in our organisation.  I have setup the SSO in Jamf Account to point to our EntraID tenant and it’s working fine to login users in both Jamf Account and Jamf Pro Cloud. All the documentation seems to suggest that I need to configure another app in Entra ID to allow Jamf Connect to authenticate users but since Jamf has introduced the Jamf Account OIDC SSO to try and harmonise things, I’m wondering if I can just point Jamf Connect at that rather than creating a new app. Can this be done or am I misunderstanding how the OIDC SSO connection works in Jamf Account? Thanks,Kieran

I was not going to be able to go to JNUC 25 on my own and my job doesn’t have the resources to send me. Today I found out that I have been awarded the “JNUC ‘25 |  Diversity Sponsorship”. Being a newer JAMF Pro Admin, I am incredibly stoked to have been giving this opportunity!! I just wanted to put this into the universe so I could connect with some folks before the conference. I would also love to connect with any other Scholarship recipients.Can’t wait to meet you all!!! 

I am trying to package up Mudbox 2026 using below script. However the app does not install when I run the package for Mudbox. Any ideas?  #!/bin/bash #Copy installer app from .dmg to /tmp#Modify values below as necessary (Usually: year and pKey) #Set variables year="2026"pkgPath1="/private/tmp/InstallMudbox2026.app/Contents/Helper/Packages/Mudbox/Mudbox_core2026.pkg"pkgPath1="/private/tmp/InstallMudbox2026.app/Contents/Helper/Packages/Licensing/AdskLicensing-15.1.0.12339-mac-installer.pkg"pkgPath2="/private/tmp/InstallMudbox2026.app/Contents/Helper/Packages/Licensing/adskflexnetserverIPV6.pkg"pkgPath3="/private/tmp/InstallMudbox2026.app/Contents/Helper/Packages/Mudbox/Mudbox_AdLMconf2026.pkg"pkgPath4="/private/tmp/InstallMudbox2026.app/Contents/Helper/Packages/Mudbox/Mudbox_core2026.pkg" mudboxpKey="437R1"networkServer="Network License Server"mudboxlicPath="/Library/Application Support/Autodesk/AdskLicensingService/${mudboxpKey}_${year}.0.0.F"mudboxlicFile="LICPATH.lic"mudboxlgsFile="L

When adding apps to Self Service (or even Self Service+) via Mac Apps, the applications descriptions are in German. I’ve ensured that English is set to the preferred language and enabled location service. This is being run on a test VM but I can’t for the life of me figure out why this would be the case?  

We wanted to share a few updates about new features in Jamf Account that improve SSO management and troubleshooting, as well as new documentation resources for enabling OIDC authentication for platform services.A new Jamf Account Release History section in our Learning Hub details several improvements:A new "Authorize URL" button for Google Workspace OIDC connections, enabling consistent group support across organization types Login History tab under Profile, allowing you to view authentication history and ID tokens when using an IdP Enhanced error handling with unique reference UUIDs for failed SSO attemptsTo help customers migrate to OIDC, we've published a SAML to OIDC Migration Guide that walks through adopting OIDC-based workflows.The Understanding SSO Authentication Methods guide helps address common questions about IdP choices, OIDC benefits, and authentication options. It includes visual breakdowns of both SAML-based and OIDC-based authentication methods to demonstrate how vari

We recently migrated to Jamf Cloud and using Azure AD as our Cloud Identity Provider and Single Sign-On solution.  It works well enough, but we have a weird situation.  We're sticking pretty close to Microsoft's documentation on it, which can be found here.By default, the iDP maps userPrincipalName as the username.  That's a full email address in our environment, so we want to use onPremisesSamAccountName instead.  That works fine in the iDP in both testing and looking up users/accounts.We also need user authentication during the initial device enrollment via DEP.  We've gotten that added in by adding an Enrollment Customization that is just the SSO.Here's where it gets dumb.  If we now enroll a machine while the User Name mapping is set to onPremisesSamAccountName, the SSO during enrollment registers the device to just the userPrincipalName with no other user data.  The Pre-Fill Primary Account Information only puts in the userPrincipalName as the Us

Hello,on macOS 14, With PPPC Utility, i want to create a profil who allow the usage of camera and microphone on an .app. But when i open PCCC Utility or make it across web admin from Jam, there is not “Allow” option available in the select field.I read that the application must be without hardened runtime, but if i remove the hardened runtime, the app can’t be export via “Archive” → “Direct distribution”.Any idea ?

Heya awesome Mac admins! I am still relatively new to this whole Jamf thing and looking into setting up Jamf Setup Manager to install our apps before the user reaches the desktop. I am trying to follow guides and getting hung up quite a bit on step 1 of most them, “package Setup Manager”. This is kind of a loaded step. I have tried several ways of doing this. I have packaged the zip, which didn’t work. I have extracted the .zip to the desktop and then packaged, didn’t work. I have tried putting the extracted zip in different folders, then packaging from there with Composer, didn’t work. How the heck do I package this thing for deployment? The configuration from Jamf Pro is relatively straightforward, I just need some help making sure the actual files are in the proper places. 

Question for how/if we have controls to deploy a specific app version to iPads. We have a couple applications we use and work closely with the developer and schedule when we make the update available on our EFB iPads. We use the check boxes ‘Schedule Jamf Pro to automatically check the App Store for app updates’ and ‘Force App Update’ to accomplish this. Today is the first time we noticed a different version was installed than what Jamf Pro is reporting as available.This is what is showing under Mobile Device Apps.Does it always install the newest version of what’s available in the Apple store via Self Service regardless of what Jamf Pro is reporting? When looking at the Inventory for the iPad we see that 10.5.1 was installed.