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Forum Posts

Licensed Software - Wildcards?

I am trying to add a wildcard to the Licensed Software entry, but it doesn't appear to take anything other than the full file name (the app has a year attached to the file name). I did notice a feature request from 2019 asking for this, so maybe it's...  View more

  • 38 Views
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Deleting Macs from Jamf

We have 6 Macs running High Sierra that are either broken, lost/stolen or in an office that is currently locked due to COVID. If we delete these Macs from Jamf Pro, will they re-enrol if they are ever powered back on? We don't want them using up a li...  View more

  • 112 Views
  • 8 replies
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Password Capabilities?

During the installation of an application that we have on many of our Macs, the local User or Field Tech is asked to enter a password. The same password is used with every installation. To keep this process more automated, is there a method in Jamf w...  View more

  • 27 Views
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Mobile Device Apps and Site Management

Hi all,I'm trying to enable Site Management to allow for "junior admins" to manage areas of our Mobile Device Fleet. With the current set-up, I have to assign the Mobile Device Apps to different sites to allow the site managers to see them, but then ...  View more

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Getting Reporting (Vendor - Applications)

Hello There,I am trying to create a report to show vendor based with applications that we purchased (For Licensing purposes ). e.g: Microsoft: Outlook, Word, Excel, Powerpoint......IBM: SPSS...... tried to use Search Inventory and Application Title b...  View more

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Snagit License Key issue

We had got the license version of Snagit with license key of 30digit. so how to proceed with the packaging of the license version of this software in JAMF policy. As i had done packaging of the software and not getting how to package the License key ...  View more

  • 33 Views
  • 1 replies
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Pending - Application is not available to install

We use VPP-managed device-based app assignments for our iPads. Starting about 3-4 days ago, suddenly all our app installs have become stuck at "Pending - Application is not available to install". The strange thing is, this is only happening on newer ...  View more

  • 555 Views
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Font management

Our company is looking to use the Monotype's Mosaic to deploy and manage fonts that we purchase going forward. I'm wondering if it's possible to disable all other means for our users to install fonts on their Mac so that they are only able to use Mos...  View more

  • 46 Views
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App update not working

The latest version of the app is not updating in In JAMF Pro I have selectedSchedule Jamf Pro to automatically check iTunes for app updatesAutomatically update app description, icon, and version in Jamf Pro But the apps are not updating, I have to ma...  View more

  • 54 Views
  • 3 replies
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Scope Policy to LDAP Computer Group

Looking to see if any of the other MacAdmins out there knows how to scope a policy to an AD computer group. All my Macs are bound to AD. I'm looking to setup a process for our licensed applications where the computers are placed into a particular AD ...  View more

  • 84 Views
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Issue updating VPP Apps on Computers

We've been having some issues trying to update VPP apps, that were distributed via Self Service. Usually, I was able to the App Store -> Update and then update the VPP apps that show up. However, now every time I try to update I get the attached scre...  View more

  • 60 Views
  • 7 replies
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Unable to get ARD installed

I am trying to push ARD down to a user's machine but it does not seem to work. I have done this successfully in the past by taking these steps: added an additional license via VPP in JAMF, I go to Mac Store applications, select ARD and assign the lic...  View more

  • 39 Views
  • 2 replies
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Cannot connect to iTunes Store

I'm trying to push apps out to an iPad and they are all coming back with the error "Cannot connect to iTunes Store". I know I have licenses for all the apps. My DEP connection is current. All of my VPP Accounts connections are current. When I go into...  View more

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  • 6 replies
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Lost Mode Licensing

Afternoon everyone, I just wanted to gauge best practice around managing stolen / lost devices within Jamf.So if we have a bunch of devices lost or stolen and we activate lost mode, the device will stay as an active record within Jamf.If we were to "...  View more

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Smart Notebook renewal w/ composer

Hello, I need to renewal our Smart notebook license. We have used composer to have it available in Self-service. How can I renewal the license using composer / Jamf / self-service, please? Thank you for your help in advance. cmonteiro  View more

  • 46 Views
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Microsoft Office Reporting

Hi All We are going all in on removing Microsoft Office and updating to Excel 2019 for those that need it. What Im struggling with is a report that can show a summary of versions installed like this (A windows example). Has anyone created anything si...  View more

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Mac App Store VPP IN USE count

Does someone know if the VPP IN USE count counts all the machines in the scope or the ones just had the Mac App Store App installed? We are running Jamf Pro 10.9. Trying to make Microsoft Remote Desktop 10 available through VPP targeting all staff co...  View more

  • 45 Views
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Adobe Name License adoption rate

I'm wonder if anyone has found a way to tell if users have actually been licensed by or even logged into Adobe Desktop? Searched a bit and nothing popped out beside everyone hates named licensing  Would love to find a way to see what our adoption ra...  View more

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Adobe Acrobat DC License

Is anyone out there using Adobe Acrobat DC with an enterprise license? We have a site license deployed to all macs in our environment with an installation of Adobe DC which is required for all employees here to do their jobs. Adobe just renewed the l...  View more

  • 94 Views
  • 7 replies
  • 1 kudos
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