How to Add a system app to self service on iOS?

ivrak
New Contributor

I am able to add the Apple clock app to self service, but because I cannot assign a license to it, it won’t download on the managed iPads.

I tried “buying” licenses from Apple School Manager, but I can’t get licenses for a system app.

1 REPLY 1

Bol
Valued Contributor

You can’t sorry, assigning this type of app to a device in mdm will trigger a flow of prompting a user to sign into an individual App Store account to transfer a license.

 

See this thread here and my response, I’ll paste part of my results below;

https://community.jamf.com/t5/jamf-pro/do-default-apps-require-an-abm-purchase/m-p/297989/highlight/...

Bundle IDs for native iPhone and iPad apps

Bol_0-1701962845309.png

 


I created the app manually and was shown the following;

Bol_1-1701962845290.png

 


Note that assigning to device gave the same result, pointing the end user to the app store;

Bol_2-1701962845294.png

 

And on the device I was prompted to sign into the app store / sign up to the app store to install an app (that generic pop up that usually means Jamf isn't licensed for an app) ending in this;

Bol_3-1701962845315.png

 

 

Bol_4-1701962845294.png

 


Configurator. 

Bol_5-1701962845305.png

 

I'm pretty sure those apps need to be assigned to an individual app store account or if not, wipe to restore the stock image.