Jamf Connect App Issues

jhathcock
New Contributor III

Greetings,

We are starting our setup for Jamf Connect and so far the login window is working, though on one M1 Mac Studio, it keeps asking for password verification each login. I read in another thread that is firmware issue?

My main question is that we are having issues with the Connect App not loading. It seems to work sometimes but most times it loads we get the attached image. App with empty menu items.

Screenshot 2023-05-16 at 11.37.04 AM.png

I can upload the plist from the config file if needed. But I'm at a loss for how to fix the issue.

1 ACCEPTED SOLUTION

jhathcock
New Contributor III

i think i figured it out.  it was a derp moment. I checked the logs on one of the laptops and there was plist data i didn't add.  turns out that the config profile sending the license file had all the options turned on so it was messing with the app settings.  <facepalm/>

All appears to be working now.  Next test will be to add custom links.

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4 REPLIES 4

danlaw777
Contributor III

can you show your configuration please? dont forget to redact it tho on the sensitive parts

jhathcock
New Contributor III

this is the plist for com.jamf.connect:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Appearance</key>
<dict>
<key>MenubarIcon</key>
<string>/usr/local/JamfConnect/JamfConnect_Icon.png</string>
<key>MenubarIconDark</key>
<string>/usr/local/JamfConnect/JamfConnect_DarkIcon.png</string>
</dict>
<key>CustomMenuItems</key>
<dict>
<key>gethelp</key>
<string>Open Help Desk</string>
<key>getsoftware</key>
<string>Open Self Service</string>
</dict>
<key>HiddenMenuItems</key>
<array>
<string>preferences</string>
<string>shares</string>
<string>quit</string>
</array>
<key>IdPSettings</key>
<dict>
<key>Provider</key>
<string>Azure</string>
<key>ROPGID</key>
<string>redacted</string>
<key>TenantID</key>
<string>redacted</string>
</dict>
<key>Keychain</key>
<dict>
<key>InternetItems</key>
<dict/>
</dict>
<key>SignIn</key>
<dict>
<key>AutoAuthenticate</key>
<true/>
<key>AutoOpenAppAtLogin</key>
<false/>
<key>RequireSignIn</key>
<true/>
<key>SignInLogo</key>
<string>/usr/local/JamfConnect/JamfConnect_Logo.png</string>
</dict>
<key>UserHelp</key>
<dict>
<key>HelpOptions</key>
<string>https://support.rbschool.org</string>
<key>HelpType</key>
<string>URL</string>
</dict>
</dict>
</plist>

danlaw777
Contributor III
<key>AutoAuthenticate</key>
      <true/>
      <key>RequireSignIn</key>
      <true/>
      <key>AutoOpenAppAtLogin</key>
      <true/>

try these keys


 

jhathcock
New Contributor III

i think i figured it out.  it was a derp moment. I checked the logs on one of the laptops and there was plist data i didn't add.  turns out that the config profile sending the license file had all the options turned on so it was messing with the app settings.  <facepalm/>

All appears to be working now.  Next test will be to add custom links.