You may consider reaching out to an MSP that is well versed in managing Apple devices. As an MSP, we see far too often clients who have struggled with getting the right support and services from their MSP because the MSP wasn't willing to invest in the skills, or they were less than transparent about their skills, and figured "how hard could it be?". A good MSP owes their clients the right tools and services, and if they don't play in the Apple sandbox, they have an ethical obligation to tell the client they're not really skilled in this area. Pushing for Intune, especially if you say "it's likely we could go all Mac soon", would be the square peg in the round hole.
Jamf Pro is, hands down, the best solution for Apple management, but without the right skills, your Apple experience can/will suffer. Those skills could be something that you, Welma, bring to the table, or your MSP, but experience with Jamf Pro and Apple management are the keys to success here, not the tools.
I know that there is functionality in the AppleID but use of the AppleID is not universal. Most devices we own but some are BYOD.
This statement already speaks to the familiarity, or lack thereof, in managing a fleet of Apple devices (even if the fleet is 10 devices). Apple ID is not the solution for company-owned or BYOD lock/wipe workflows. For the BYOD devices, I'd venture a guess that those devices are not managed with Account Driven User Enrollment, so the Apple ID's you think are helping are going to cause a mess down the road. BYOD has matured nicely over the past few years, and doing it the right way can be challenging.
If your current MSP does not have the expertise to help with your Apple devices, find an MSP that can. The Jamf Partner page has a filter for MSPs, and you can also leverage Apple Consultants Network locator. My company is on those lists, but make your own informed decision. Fee free to DM me if you need a brain to pick!
