"License Not Found" Error

jwarzech
New Contributor

About 75% of the apps I'm trying to push to an open enrolled freshly provisioned Macbook Pro aren't installing,

I am using Jamf Now Plus and have test a variety of apps including Keynote, Numbers and Pages.

I have "purchased" a pool (100 licenses) through Business Manager and they show up correctly in my Jamf portal. However when trying to install I am getting a "License Not Found" error dialog (with the Mac App Store icon) on the Computer and an "Installation failed. Will retry in 24 hours." error inside of the Device profile on Jamf.

The odd thing is I've tried with some paid licenses such as Pixelmator and that worked and in some cases Pages work but Keynote and Numbers keep failing.

1 REPLY 1

jwarzech
New Contributor

We are seeing this happen on iPads as well and can't get the apps to install unless we manually trigger a "re-install" action numerous times per app.