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After upgrading to 10.12.6, touchID is disabled in system preferences.

aaroncruz
New Contributor II

Posted on ‎08-02-2017 09:55 AM

Hello,

We upgraded our machines to 10.12.6 and now the touchID is disabled in the system prefs. They were not disabled in 10.12.5 but the upgraded now triggered it. Help please?

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4 REPLIES 4

smamdani
New Contributor II

Posted on ‎08-02-2017 10:23 AM

Do you have Symantec Endpoint Protection installed? We found this was causing a conflict with TouchID and 10.12.6.

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rqomsiya
Contributor III

Posted on ‎08-02-2017 10:26 AM

duplicate post

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rqomsiya
Contributor III

Posted on ‎08-02-2017 10:27 AM

What version of SEP are you running? 14.x?

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makander
Contributor

Posted on ‎09-11-2017 06:25 AM

@smamdani

What symptoms did you have and what did you do to resolve it?

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