After upgrading to 10.12.6, touchID is disabled in system preferences.

aaroncruz
New Contributor II

Hello,

We upgraded our machines to 10.12.6 and now the touchID is disabled in the system prefs. They were not disabled in 10.12.5 but the upgraded now triggered it. Help please?

4 REPLIES 4

smamdani
New Contributor II

Do you have Symantec Endpoint Protection installed? We found this was causing a conflict with TouchID and 10.12.6.

rqomsiya
Contributor III

duplicate post

rqomsiya
Contributor III

What version of SEP are you running? 14.x?

makander
Contributor

@smamdani

What symptoms did you have and what did you do to resolve it?