I am running into an issue on big sur with prestage enrollments. After passing language and wifi, I run into the error stated above "an error occurred while obtaining automatic configuration settings" on the remote management screen. I have followed the vidoes and set my prestage to the same settings, yet big sur will not pull the configurations. On Jamf Pro 10.27. Any help would be appreciated.
Ive had a it a handfull of times also. in all of my cases ive ended up shoving the machine aside and looking at it a day or two later and it magically works.
I wonder if Apple have some sort of rate limiting or something on how many times in a day you can do an internet recovery / DEP lookup thing.
Just got a call from a colleague on this error today (while re-enrolling an existing Intel 2019 MacBook Pro 13" that shipped with Catalina but had Big Sur 11.3 installed).
We recently rebuilt our PreStage Enrollment settings (per a Jamf Support call 3 weeks ago), but we have enrolled ~5 new M1 and Intel Macs (Big Sur 11.2.3 & 11.3.1) since then with no DEP/AMB/PreStage issues.
Any thoughts on the cause of this?
Also, it appears you need to reset the PRAM every time. After enrolling and running through my install workflows I went ahead and reset the device again to see if the error could be reproduced. I did get the same error message again and once again the error was resolved by resetting the PRAM.
Im not sure what happened, but every new MacBook we have purchased seems to be working. We added an enrollment customization as well after this started to work.
I am curious if the new hardware works due to the OS that comes preinstalled.
I never got around to test the PRAM but I will be happy to update this more when we get an older MacBook returned that is part of our DEP