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Anyone get the new Device Enrollment Program (DEP) working yet?
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Posted on 03-20-2014 01:22 PM
Hey All,
We just got approved for the DEP and I'm pretty lost on how to proceed. We use Casper as our MDM solution, but I'm not sure if it will integrate to the DEP.
The setup is outlined here: http://www.afp548.com/2014/03/07/exploring-apples-new-device-enrollment-program/
The program itself is run through deploy.apple.com and requires approval from your organizations legal authority before Apple approves the account.
From the very beginning, I'm lost. Just wondering if anyone else has gotten this working yet.
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13 REPLIES 13
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Posted on 03-20-2014 01:24 PM
i have not figured out all the secret information to get a DEP registered, but you will need to talk to your account rep and get in the Beta program to use Casper with DEP I think.
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Posted on 03-20-2014 01:25 PM
Also remember that you can only use DEP at this time with equipment purchased directly from Apple.
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Posted on 03-20-2014 01:28 PM
If you mean to actually open a DEP account, it was a pain at first, but we got it finally. First off, it has to be an email account that has never been used with apple before (they recommended an alias, like admin+DEP@example.com)
The DEP registration page errored out on us, so they had us register the VPP, and then through that page, sign up for DEP in addition.
The person (name) you sign up needs to be massively important at your organization. They said it basically needs to be CIO level (chief information officer) or higher for educational institutions, or something with the legal authority to authorize this. Otherwise it'll be rejected. They called me about an hour after I submitted my info and talked to the CIO by days end; they were great.
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Posted on 03-20-2014 02:39 PM
I asked our leadership team for the DEP number two weeks ago, still no response -_-.
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Posted on 03-21-2014 05:15 AM
We got access to the DEP yesterday...painful but worth it..Casper won't integrate with it yet though using the currently shipping version 9.2.5. Contact your JAMF representative for more information on their future release roadmap.
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Posted on 03-21-2014 01:02 PM
I got it synced to and MDM account, but I can't discuss that part. When I can, I will. For now, I'll just say that my MDM server is running, but the iPads have an error when enrolling.
The operation couldn't be completed. (NSURLErrorDomain error - 1012.)
Error 1012 means NSURLErrorUserCancelledAuthentication, but I'm not sure where to go with that.
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Posted on 03-21-2014 01:02 PM
edited to remove
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Posted on 03-21-2014 01:49 PM
@chlaird, as 9.3 is in beta.. Pretty sure you've an NDA on it.
Might not want to be posting about it.
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Posted on 03-21-2014 02:23 PM
@bentoms, thanks for the warning. I was working on it with a colleague, so I wasn't aware of the NDA. I've edited out any mention of it.
Sorry!
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Posted on 03-22-2014 09:22 PM
Our organization just received our approval email for DEP as well.
Eagerly awaiting more info from JAMF about when to expect full support of this!
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Posted on 04-08-2014 01:17 PM
I am to a certain point and just stuck. Cannot Migrate Users.
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Posted on 06-04-2014 08:58 PM
I am up and running with DEP, one thing I have experienced and can pass along is to make sure your IOS are up to date 7.1.1 (7.1) at least as I have seen some issues caused by this. Also DEP can only be used with iPads or computers purchased via the Education portal(may be business, not sure since i am a school) so walking to the store and picking one up will not let you enroll it into DEP (makes sense so you don't enroll someone's device by mistake). Of those iPads purchased via Education portal, current AppleCare replacement are also not compatible.
Let me know if i can help anyone with any info along those lines.
Q
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Posted on 07-04-2014 07:29 PM
We are up and running and this document did help to make sure you follow the workflow in enrolling devices http://resources.jamfsoftware.com/documents/technical-papers/Simplifying-Device-Enrollment-and-Content-Distribution-using-DEP-VPP-and-the-Casper-Suite.pdf
I might add that I have been testing devices by adding new teachers. 4 out of 5 worked. One of the devices could not install the apps. I had 5 to automatically load for the user. If you look in Self Service App, two of the apps are just spinning and the other three have the option to install. I have erased and restarted three times now with now luck. Opened a support ticket. I have intentions to have students erase and start over their iPADs this fall to start with a clean slate, but with this ratio, I can not see this being feasible. Glad I am not rolling out several hundred iPads right now counting on this working. AND the process seems very slow for those that did work.
Anyone else having issues?
