App Installers - Self Service Not Working - "This application is unavailable."

[arobotfromspace]

Trying out the new Self Service feature added to App Installers. I'm testing using the Google Drive app. I've made the app selection from the Jamf App catalog, configured it for Self Service, and scoped to my targets. Whenever any of the computers/users opens Self Service and clicks to install Google Drive, we get the error: "This application is unavailable.  Try again later." from Self Service.

Anyone else experiencing this issue?

[arobotfromspace]

Okay, so it seems it takes some time for it to start working. 15+ minutes in my testing.

[ega]

Also in our testing if you don't remove the computer record after a reprovisioning the device you will see that error.

[arobotfromspace]

After troubleshooting further, there seems to be some issues with Self Service not detecting when an App Installer application has been uninstalled. So it gets stuck on the “Open” button and doesn’t flip back to “Install”. Persists after refresh/reboot/etc.

[thefritz02]

I can confirm this behavior as well.  Hopefully this will be addressed in 10.48.  

[JustinC · Accepted solution]

It will be because the app hasn’t actually installed onto the computer yet. In the current implementation, the Self Service button switches from ‘Install’ to ‘Open’ almost instantly after it is pressed. Self Service displays the error that you have described if it is trying to open an application that does not yet exist on the Mac. Once the app has finished installing the ‘Open’ button will work as expected. We are aware that this current behaviour isn’t a great user experience and hope to improve it in a future update.

[thefritz02]

In my case, the button didn't change to Open until after the app (Firefox) was installed.  However, when the app is intentionally removed or uninstalled, Self Service persists to advertise the app as installed with an Open button when it obviously isn't there.  Even after an inventory update, reboot, etc.  

Another odd behavior that I noticed is that later that evening, several hours after I had uninstalled Firefox, it seems to have automatically been reinstalled.  In the table below, you can see when I originally installed the app via Self Service.  I then manually uninstalled the app shortly after.  The table then shows that it reinstalled later that evening and then updated yesterday.  Is this the intended behavior? 

InstallEnterpriseApplication - Mozilla Firefox - 114.0.2	07/03/2023 at 2:43 PM
InstallEnterpriseApplication - Mozilla Firefox - 114.0.2	07/03/2023 at 9:25 PM
InstallEnterpriseApplication - Mozilla Firefox - 115.0	Yesterday at 1:55 PM

[vantive]

Is this still a thing? Because I am just now experiencing this with the Box App on Jamf Mac Apps. Target scoped, manually removed app from computer, did a jamf recon and two hours later box app in Jamf Self Service says Open instead of Install. When you press open is says application unavailable try again later.

We recently went to version 11 of Jamf Pro. 

[A_H]

I couldn't find a way to "flush" the policy (of sorts), so I was also stuck on "Open" after manually uninstalling an app.

I found if you un-check the "Deploy" toggle, save, and then re-enable, it flipped back over to "Install" to try again.

[red_beard]

I'm still seeing this with apps. More specifically I'm currently experiencing it with Google Chrome. We have a cloud instance running Version 11.01.

[mmd2468]

I am too.....

[jasonh11]

Seeing this to

[willrichards]

Seeing this with BBEdit as well

[ChuckFinley]

I'm on 11.4.1, and the issue persists - it doesn't seem app-specific.   Intermittently, an app in Self Service will say 'done' but then the app doesn't appear for an hour.  This occurs on two separate Jamf instances and happens even when I do an automatic deployment, not just self-service

[Harrison]

I'm also seeing this now - as I'm moving apps from jamfauto update to Jamf Mac apps.