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Posted on 04-22-2023 05:02 AM
Hi!
we are facing an issue with ARD that started some months ago, in details:
- No issue with ARD MDM command to enable it
- Admin login authentication go through
- Observe and Control doesn't work, it loads a while and the following error appears: " Make sure the remote computer is available and the firewall is not blocking screen sharing"
- In ARD app on "current application" I can see that it shows the APP in use
- TCP/UDP ports are all opened. From networks logs we can see that target device is not responding
- ARD app release is the latest one 3.9.6
- ARD agent is 3.9.8
- Tested on Ventura 13.2.1 / 13.3 / 13.3.1
Does anyone facing the same issue? Any workaround?
Thanks!
Daniele
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Posted on 05-10-2023 03:51 AM
Hi,
sorry for the late response, i was OFF
I've discovered that after removing the static group ARD can be performed. I'm investigating what kind of configuration has been applied recently that made ARD unavailable. Will be probably fixed quickly
Thanks all for your help
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Posted on 04-24-2023 08:59 AM
No issues with ARD on Ventura.
Does ARD work on a different Mac? Have you tried deleting the computers, then re-adding it?
Try Screen Sharing.app for a different result?
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Posted on 04-24-2023 09:15 AM
Hi,
thanks for your reply
we tried at least with 50 different iMac, Silicon and Intel, and new enrolment as well
Screen sharing works with Teams and Webex
But thanks for you reply, as i can see that probably it's our internal issue
I'll wait for some new feedbacks or suggestion
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Posted on 04-24-2023 09:27 AM
If you open the Screen Sharing app located below and punch in an IP address, do you get the same result?
/System/Library/CoreServices/Applications/Screen\ Sharing.app
And to be sure, Remote Management is flicked on in System Settings, General, Sharing?
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Posted on 04-24-2023 12:44 PM
Did you go to the computer record in Jamf and click Enable Remote Desktop?
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Posted on 05-10-2023 03:51 AM
Hi,
sorry for the late response, i was OFF
I've discovered that after removing the static group ARD can be performed. I'm investigating what kind of configuration has been applied recently that made ARD unavailable. Will be probably fixed quickly
Thanks all for your help
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Posted on 05-16-2023 07:58 AM
Anyone having issue of executing unix command via ARD to JAMF managed devices? I don't seems to be able to restart, copy, install anything via ARD to these devices. Is driving me crazy.
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