Apps don't show in Self Service; Don't install on Pre-stage Enrollment either

[duffcalifornia]

It's really as simple as the title says. We completed our Jump Start yesterday. We couldn't complete our first demo no-touch install because our distribution point was on a different section of our network (we hadn't opened the JSS to the web at large for time reasons).

Today we got back and connected the machine in question to a valid subnet of our network and the only app that installs after completing pre-stage enrollment is Self Service. No apps appear in self service either, despite some policies stating they should be there.

Any ideas as to what's going on here?

[ericjboyd]

Can you check to see if you have scoped the app to a site?
I think you may need to set your VPP entry in the JSS to match.

[davidacland]

Things not appearing in Self Service are usually one of these:

• The app isn't scoped to the device
• In the case of policies, it's set to run once per computer and there is a log entry stating it has already run
• You have different sites setup and the device is in the wrong one
• The app is scoped to a user or group and the user hasn't logged in to Self Service

Hope this helps!

[duffcalifornia]

A support WebEx resolved this - we didn't have User Initiated Enrollment turned on and didn't have a JSS management account for the enrollment. Turning these on made everything show up immediately!