Cannot Make iPad Supervised via Configurator 2.5

[derek_ritchison]

All the documentation claims that this would be a fairly straightforward task, but each time I try I receive the following error:

Configurator could not perform the requested action because "iPad" has already been prepared.

Each time I choose "Erase" and attempt again, but I get the same error. I can't seem to find any discussions RE: this specific error on Apple or Jamf boards, so I'm hoping someone else has troubleshot this one before.

[dan_mccullough]

Hi Derek!

Have you tried putting your device into Recovery Mode before attempting supervision? If not, follow the instructions here.

If so, it is worthwhile to try placing the device into DFU mode and trying again. I've seen this happen sometimes and a DFU restore will generally resolve the issue.

[derek_ritchison]

Unfortunately that did not help either. I received the same error. After choosing "Erase" and trying yet again I received a different error "Provisional Enrollment failed..."

[kuypers]

This applies to config ver 2.5 also

https://www.jamf.com/jamf-nation/articles/211/installing-enrollment-profiles-using-apple-configurator-or-ipcu

[derek_ritchison]

Yeah. Nothing. I've gone through these steps and even ventured off trying my own workarounds over a dozen times now. I can't spend any more time on this. Thanks!