Configuring another Jamf Instance
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Posted on 03-13-2025 01:46 PM
We're in the process of configuring another Jamf instance for a separate group. One issue I'm running in to is with a specific package we created using Composer. After a tech enrolls the device, they run a self-service Audit Check and it checks to make sure the 6 security tools are running. When it runs, it copies a script to the /Shared folder and then runs the script. We use the same package in our Prod and QA site, but for the new site, when you run it, it always errors out. I've even tried creating the pkg again.
Error
Downloading https://xxx.jamfcloud.com/jcds/downloads/Audit_Script.pkg...
Verifying package integrity...
Installing Audit_Script.pkg...
Installation failed. The installer reported: installer: Error - the package path specified was invalid: '/Library/Application Support/JAMF/Downloads/Audit_Script.pkg'.

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Posted on 03-13-2025 01:54 PM
@SMR1 Do you have Composer set to sign packages with the certificate from your original JSS? Try turning off signing if so.
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Posted on 03-14-2025 06:24 AM
@sdagley I don't have it set to sign with anything. I did have to create 2 other packages, but those both worked fine, it's just the Audit one.

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Posted on 03-14-2025 06:43 AM
@SMR1 If you examine that package with Suspicious Package does it report any errors?
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Posted on 03-14-2025 07:13 AM
I did not, because I just downloaded the working pkg from our Prod site and used that. Since that didn't work, I tried creating a new pkg.

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Posted on 03-14-2025 07:57 AM
@SMR1 Take a look at install.log on a Mac exhibiting the problem and try to isolate the messages for the failed install to see if they're more informative that what Jamf reported in the policy log (and post them if you'd like the peanut gallery to look for clues)
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Posted on 03-14-2025 08:54 AM
@sdagley I didn't get information from there, but I did try creating some other packages using composer, but the same thing happen's. I'll do some more digging and maybe open a case. Thanks for the assistance as always.
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Posted on 03-13-2025 06:53 PM
Hi @SMR1 ,
Did you apply the following settings when creating the .pkg in Jamf Composer?
- Change file ownership to Root and group to Admin.
- Apply the following permissions to all folders, subfolders, and files:
- Apply Permissions to Applications and All Enclosed Items
- Apply Owner and Group to Applications and All Enclosed Items
- Apply Owner to Applications and All Enclosed Items
- Apply Group to Applications and All Enclosed Items
- Apply Mode to Applications and All Enclosed Items
I have applied these settings, and my packages always work successfully.
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Posted on 03-14-2025 06:25 AM
@agungsujiwo Yes, the permissions are set correctly. I've created 2 other packages and they both work fine.
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Posted on 03-14-2025 12:45 AM
try giving the Path in quotes "/Library/Application Support/Jamf/Downloads/Audit_script", The error says that the path is invalid, or try giving the path as
/Library/Application\ Support/Jamf/Downloads/Audit_script
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Posted on 03-14-2025 06:28 AM
@Shyamsundar I'm not pointing it to that path, I'm assuming Jamf is trying to add it there prior to installing it. On the device I enrolled, it shows that the path does exist.
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Posted on 03-14-2025 06:42 AM
I just think it's weird that the same package works in Prod and QA, but not the new site. Unless there is some configurations missing.
