Could not mount a distribution point

[golbiga]

I noticed a machine this morning having an issue mounting our distribution point. I remoted in and triggered the policy that was supposed to run with the verbose flag and I'm getting the following error.

verbose: Result of mount attempt: mount_afp: AFPMountURL returned error 13, errno is 13 - The operation couldn’t be completed. (com.jamfsoftware.core.errors error 13.)
verbose: Result code of mount attempt: 13
Error: Could not mount a distribution point.

Any ideas?

Thanks
Allen

[rtrouton]

Can you reboot the box having problems? That's usually an effective fix when it comes to problems mounting network shares.

[golbiga]

Not right now, but I'll reach out to the user and see if he can.

Thanks
Allen

[golbiga]

Reboot did not work.

[franton]

Can you run the following command and let us know what it reports?

sudo defaults read /Library/Preferences/com.apple.AppleShareClient afp_disabled_uams

[Joel_Peasley]

Can you manually mount that share using one of the accounts listed in the JSS>>Settings>>Servers>>Edit the Problem DP>>File Sharing Tab? If you are unable to mount it manually the best thing to do is reset the passwords for both of those accounts and then re-enter them in the JSS.

Thanks,
Joel

[golbiga]

@franton here is what I see when I look at com.apple.AppleShareClient.plist on that machine.

/usr/libexec/PlistBuddy -c Print /Library/Preferences/com.apple.AppleShareClient.plist
Dict {
    afp_disabled_uams = Array {
        DHX2
    }
}

[franton]

Hrm. It could be that you need to enable more authentication methods on your client macs.

See if this kb helps you. http://support.apple.com/kb/HT4700

[shakim]

Was it working before? Is there any other shares hosted on your Distribution Point server?

[golbiga]

I've only seen this happen on a handful of machines and we have over 2000 macs

[golbiga]

@Joel.Peasley I tried manually mounting the share from the command line on the machine that is failing. I get this error, mount_afp: AFPMountURL returned error 13, errno is 13.

I'm able to successfully mount the share from my machine.

[golbiga]

Looks like it was that com.apple.AppleShareClient.plist file after all. Once I moved it out, the machine was able to mount the distribution point. Thanks.

[franton]

Yeah that file controls which authentication methods are allowed to be used. 10.8 by default restricts this to DHX2. In the tech note I linked, it's possible to reprogram it to allow more. Comes in handy for dealing with Novell AFP which is still stuck at v.2 level of AFP.