Disabling Lost mode without wiping

dnayes
New Contributor III

Hello! We had an iPad stolen by a staff member. I disabled the iPad and was able to get the location. This helped HR retrieve the iPad and I now have it back. HR wants to know what is on the iPad. Unfortunatly the iPad went dead while it was missing and now I cant take it out of lost mode as the ipad will not grab a network connection to grab my disable lost mode command. Is there any way to disable lost mode without wiping the ipad?

 

Thank you,

2 REPLIES 2

obi-k
Valued Contributor III

Try connecting to an ethernet dongle if you have one.

If not, try connecting the iPad to an Apple Configurator Mac and tether the network connection.

dnayes
New Contributor III

I have an ethernet Dongle, but the ipad is not recieving any sort of network connection. I tested the dongle on another ipad and it was fine, so I know its not the dongle or ethernet cable. Also apple configurator doesn't even detect a connected device. I'm thinking I've hit a brick wall with this.