Error: Firefox-45.0.2.pkg is not available on the HTTP server.

[jhuls]

Can someone explain why I can have some machines get this error and not others?

I have a lab where the policy I use to deploy and update Firefox failed on almost the whole lab except for a system or two. Those that failed had this error in the logs. I then used Casper Remote to try updating the same lab and all but one machine worked fine. The one that failed gave the same error message. I pasted the full log below.

Sending Wake On LAN command...
Opening SSH Connection to 10.2.6.37...
Authenticating...
Successfully authenticated.
Verifying Computer's Identity...
The MAC Address has been verified.
Checking Operating System Version...
Running Mac OS X 10.10.5 (14F1713)
Verifying /usr/local/jamf/bin/jamf...
/usr/local/jamf/bin/jamf is current (9.82)
Verifying /usr/sbin/jamf...
/usr/sbin/jamf does not exist.
Verifying /Library/Preferences/com.jamfsoftware.jamf.plist...
Preparing Policy...
Downloading https://mdm.parkland.edu/caspershare/Packages/Firefox-45.0.2.pkg...
Downloading https://mdm.parkland.edu/caspershare/Packages/Firefox-45.0.2.pkg...
Downloading https://mdm.parkland.edu/caspershare/Packages/Firefox-45.0.2.pkg...
Error: Firefox-45.0.2.pkg is not available on the HTTP server.
Installing all available Software Updates...
Result of Software Update: No updates are available.
Software Update Tool
Copyright 2002-2012 Apple Inc.
Finding available software
Software update finished. Reboot is not required.
Running Recon...
Retrieving inventory preferences from https://mdm.parkland.edu:8443/...
Locating applications...
Locating accounts...
Finding extension attributes...
Searching path: /Applications
Locating package receipts...
Locating printers...
Locating hard drive information...
Locating hardware information (Mac OS X 10.10.5)...
Gathering application usage information...
Submitting data to https://mdm.parkland.edu:8443/...
226
Submitting log to https://mdm.parkland.edu:8443/
Finished.

[kpowerbook · Accepted solution]

Check /Library/Application Support/JAMF/Downloads, see if there may be a partially downloaded Firefox-45.0.2.pkg file in there. If it is, remove it and try again.

[jhuls]

Thank you sir! You nailed it.

[slashnext]

i face the same issue , but i dont see any partial download in the download folder.

[mark_mahabir]

@slashnext I've faced this issue a couple of times and regenerating the SSL certificate for the HTTPS DP resolved it.

[slashnext]

@mark.mahabir can you guide me how can i regenerate SSL certificate for Dp. I am currently using jamf cloud distribution point.

[mark_mahabir]

@slashnext This is the workflow that we use, but probably not applicable to you if you are not on-premise.

Give Jamf Support a shout for some things to try.

[davidi4]

I seem to be having issues uploading packages to Jamf Cloud this morning