Posted on 09-15-2016 11:09 AM
I will attach our PreStage settings
When we run through the Setup Assistant DEP will kick in and say "We are going to config your computer." It will wait there for a couple mins and then error our saying:
“Failed to contact Mobile Device Management server"
If we then go into the JSS we will see the SN's in the inventory but not managed. This is a hosted JSS.
Posted on 09-15-2016 11:42 AM
You may have terms and conditions to accept with Apple at deploy.apple.com or school.apple.com.
Posted on 09-15-2016 11:48 AM
Already accepted the T&C's.
Also. If we turn off DEP, finish the setup assistant, then turn DEP back on we will get the warning saying "hey, this is part of DEP blah blah" We can finish the enrollment there with no problems.
It must have something to do with the prestage that is jacked up but am out of idea's.
Posted on 09-15-2016 11:52 AM
Posted on 09-15-2016 12:51 PM
We have narrow it down the the account creation. If I remove the "Account Settings" and don't try to create local user everything works fine. If I do anything within "Account Settings" thats when it will fail on us.
Posted on 09-15-2016 12:55 PM
@careybell does the JSS have a public cert or a self signed one? Also, is it clustered?
To answer your question. It is self signed. Cluster? This is a AWS hosted JSS.
Posted on 09-16-2016 06:02 AM
Is anyone able to create local accounts during the setup? Just want to make sure this is not some sort of known bug. Don't really see this being a bug but thought, what the hell I will through it out there.
Posted on 10-24-2016 12:27 PM
Posted on 06-02-2017 03:23 PM
Any further updates on this matter?
We are a hosted JamF Pro.
I removed the account creation. Nothing.
Tried a default PreStage setup. Nothing
Tried with External Internet Connection. Nothing
Tried with LAN Connection. Nothing.
Switch SSL Certificate Verification to 'Always except during Enrolment'. Nothing.
Not sure when the issue started but the last time I used DEP to image/setup a OS X device it worked. Now it does not. We are running 9.98 (will be 9.99 on Sunday).
Posted on 06-06-2017 07:32 AM
I've been told by JAMF that in order to use the Account Settings payload you also need to have the Directory payload configured. While it is not called out anywhere if you only configure the Account Settings the entire prestage will fail.
Posted on 07-03-2017 10:32 AM
Did you get this resolved? Seeing same issue here, with the only differnce being we're now using a public SSL cert.
Posted on 07-11-2017 02:23 PM
I ended up on a support call with JamF. The issue ended up not being our Hosted JamF but the device it self.
Amongst a few other tid bits below are the instructions JamF Support sent me while on a Web Ex sesh.
Try this out.
If we are no longer being prompted to enroll through DEP, let's proceed through the Setup Assistant as normal. Once we're in, let's do the following: