Getting a mojave mac to work with self service

New Contributor II

We have a requirement in our organisation to run some machines on mojave due to software limitations.

I can get a machine to enroll and it installs the profile in systems prefs, but it doesnt download and install self service.

i have logged into jamf cloud and down loaded it manually from the self service tab, but it says that version is only compatible from 10.15 onwards not the required 10.14

i then tried to download it using "/bin/level2/selfservice.tar.gz" or something like that, but when i launch self service i just get a spinning progress icon on the self service screen, eventually saying "Cannot reach a Jamf MDM Server"




From the device running Mojave, run the following command: 

/usr/bin/defaults read /Library/Preferences/com.jamfsoftware.jamf jss_url

Does it return the correct URL for your Jamf instance?
If it doesn't, you can write the correct URL to the preference with the following: 

/usr/bin/defaults write /Library/Preferences/com.jamfsoftware.jamf jss_url

Just make sure to edit the second command and replace the YOURJAMFSERVERURL bit with your actual Jamf Pro URL.


Honored Contributor III

I understand organizational requirements and all but running macOS 10.14 is a horrible idea. It has not received any security updates in over a year. It is a pretty big risk exposure to not replace these applications that require macOS 10.14. Even JAMF has moved on from supporting macOS 10.14, and JAMF loves its tech debt.


About the security content of macOS Mojave 10.14 - Apple Support

Apple Mac Os X version 10.14 : Security vulnerabilities, CVEs (

New Contributor II

thanks for the info above, unfortunately some of our legacy audio hardware wont run passed Mojave, and our clients still want to rent it.  we will probably revert to block imaging for these machines.