So I just encountered this this morning and I'm wondering if anyone else can replicate the issue? Google Drive updated yesterday (4.2017.37510). It's working on iPad Air 2's and newer iOS's (10.X and 11.X) but the issue I'm running into is the app is failing to install on iPad 2's running 9.3.5. The app appears and it's darkened out, if you click it, it will say installing and it appears to install and then it says this app is unable to download at this time. It gives you the option to click done (right back to darkened out app) or retry where it tries to redownload the app and it fails.
The app is managed and pushed to all devices. I tried excluding the app from the iPad 2's and then re-adding it and it fails. I also wiped the device and it also fails. Has anyone else encountered this issue?
Solved! Go to Solution.
For what it's worth, Google just did a massive overhaul of their Drive product - on both the personal and enterprise side of things. on the desktop the legacy drive client is EOL this December if I recall correctly, and everyone needs to move to Backup and Sync (the personal client) or Google Drive File Stream (enterprise).
We just completed a File Stream migration at my work and it's really a slick product. But if you have that many clients using the old platform (or needing it) you could always get in touch with your regional google rep and see what they can do for you. Tell them you'll be forced to migrate them to Dropbox instead :)
Just noticed this issue today while trying to restore a backup to a loaner device. I'm shocked as well they pulled the 32bit version as if people aren't still using earlier models. At least make it available for download for 32bit systems! It's a bit appalling. We have our 8th graders on iPad 4s and now drive is becoming a bust in ways.
Yes, over the past few days, more and more students are losing access to their Google Drive Apps via their iPad 2s. We're using Meraki to push the apps to our school's devices and we're noticing that the Drive app will appear to be installing, then it will stop, go "grey", and the message "Unable to Download App" appears. If the above is true that Google made their Drive App 64-bit, then how soon before they do that to the rest of their Apps (Docs, Sheets, Slides, Classroom)? And will the students lose those Apps as well? This is very disturbing - we have over 300 devices that our students use.
If you are using the App Store, you'll be given the option to download the last compatible version. If you're using an MDM command, however, the app download will fail.
Apple has acknowledged their part of the problem and has said they are planning a solution. There is no ETA on the solution.
I have heard nothing back from Google except that I can submit a feature request to add 32-bit support back.
I think this thread might be enough reason alone to warrant a feature request for Jamf to add a dislike button to Jamfnation. Jokes aside, This is a huge problem for us too. We still have about 3-4 district wide grade levels with devices that will be running into this problem. I hope Apple gets it fixed soon.
I tried multiple iTunes accounts on multiple iPad 4 models. Somehow, one of our itunes accounts had a version on it that installed successfully on 10.3.3 whereas other accounts didn't work. Very bizarre... I've spoken to Apple and they are aware as well. Google kind of said "tough luck" when I spoke to them.
I would like to propose that this thread should not be marked as solved as there is no solution to the problem as of yet. Yes there is an answer to what is going on but no solution.
To the JAMF folks, is there any way to roll back the JSS to an earlier version of the app? This could be a temporary workaround until the big dogs do something.
Ok Here is what just happened with Me. Jamf said that the version of app isn't something that they control. They are just the middle man. So I wiped a 4th Gen iPad and reinstalled everything. Google Drive has released a new version: https://itunes.apple.com/us/app/google-drive/id507874739?mt=8
Google Drive version 4.2017.42104
It is backward compatible to iOS 9.
This is why it now works. I was able to successfully open the Google Drive app on an iOS 10.3.3 iPad 4th Gen. I hope this information helps others.