Posted on 03-11-2025 11:38 AM
Hey Gang,
I have gotten 1 computer out of 300 that refuses to finish a jamf recon (either at login or on demand). I am pretty sure that my EAs are OK as the collection works perfectly fine on all of the other Macs. I did try "jamf recon -verbose" and it did provide me a detailed listing, but that didn't tell me much info on where to start troubleshooting...
Could it be a particular app or corruption that could be causing this? I am looking for some ideas on what to try next...
Solved! Go to Solution.
Posted on 03-12-2025 11:44 AM
so, I had the user run the caches flush from JAMF and do a restart
so far, it seems to be working...I was able to remote in and run jam recon multiple times without issue...fingers crossed..I will let everyone know if it was that easy...
03-11-2025 12:25 PM - edited 03-11-2025 12:25 PM
@ScottEKendall Have you turned off "Collect available software updates" during Inventory Collection?
Posted on 03-11-2025 12:26 PM
Yes...I haven't had that on for quite sometime now...
Posted on 03-11-2025 12:29 PM
Hmm, that's the traditional culprit for stuck recons. I don't suppose there's anything useful in jamf.log?
Posted on 03-11-2025 12:30 PM
I wish there was....at least it would give me a place to start looking at...
Posted on 03-11-2025 01:02 PM
I am seeing this over and over in his JAMF.log file:
Tue Mar 11 09:40:11 MAC-WCC4HQT7DV jamf[2769]: Inventory will be updated when all queued actions in Self Service are complete.
Posted on 03-11-2025 01:13 PM
Do you have a stuck Jamf process? Does a "sudo killall jamf" (or restarting) unstick things?
Posted on 03-11-2025 01:16 PM
I had the user try this once and it didn't seem to help. I just created a policy to do a "jamf manage && jamf flushCaches"...I will have him restart again tonight to see if that makes any difference.
Posted on 03-12-2025 01:07 AM
try running this command to check for any JAMF Process and find its process ID Kill those processes and try to run Recon
ps aux | grep Jamf
kill -9 PID, (Replace PID with actual of PID you got from the first command)
Posted on 03-12-2025 05:03 AM
For troubleshooting a single Mac that refuses to complete jamf recon, consider the following steps:
This should help isolate the issue.
Posted on 03-12-2025 05:41 AM
Good suggestions! I will try as soon as the user comes online again...
Posted on 03-12-2025 11:44 AM
so, I had the user run the caches flush from JAMF and do a restart
so far, it seems to be working...I was able to remote in and run jam recon multiple times without issue...fingers crossed..I will let everyone know if it was that easy...
Posted on 03-13-2025 05:58 AM
I have verified that the user's system checked into today without any user interaction. So not 100% sure, but I think just clearing the system cache & user cache might have been the issue..