01-30-2024 07:02 PM - edited 02-20-2024 11:57 AM
We have an iPad that switched on after 2 months now it has an expired certificate I cannot renew. (See the attached images)
This iPad is connected to the wifi but it doesn't communicate with the JAMF server all the commands are in pending status.
When I check the " JSS Built-in Certificate Authority " in the server it's expires in 2033
Can anyone help regarding this issue what should I do?
When I open the iPad from the JAMF server This is what I can see on the device
When I got to the PKI certificate and checked the certificate expired in 2033
Most importantly self-service is not working
Posted on 01-31-2024 05:25 AM
You will need to erase the iPad and reenroll, if that is blocked in settings you can use DFU mode to wipe it.
Posted on 01-31-2024 11:10 AM
Thanks for your reply
Is that the only option 😥😥😥😥?
We have some Piad apps installed on this iPad it won't get affected?
What is the DFU mood could you please give more information?
Could you provide more details about erasing the iPad and reenrolling it (Any article etc..)
Posted on 02-01-2024 05:52 AM
Posted on 02-18-2024 05:11 PM
@AJPinto
I tried the DFU mood and it didn't work
Although the article says
"If the download takes more than 15 minutes and your iPad exits the recovery mode screen, let the download finish, then repeat step 3. "
After 15 minutes iPad automatically switched on and it stopped downloading.
Any suggestions?