JAMF Remote Assist

[Shyamsundar]

Experiencing issues with the JAMF Remote Assist feature! It was effective for a few months, but now, I'm unable to access any devices remotely. Even after trying the troubleshooting methods recommended by JAMF Support, the problem persists. I've learned there's an ongoing product issue. Is anyone else encountering similar challenges?

[SmilieK]

Yep, same issues, works on most and then does not work for some at all. Have gone through tons of support calls with Jamf and our AV vendor trying to fix. We have given up even trying to troubleshoot it until Jamf makes changes on their end.

[brutskaa]

Same here. Had some successful test connections, but mostly failures. Basically giving up for now. Not reliable enough to try to rely on for remote assistance. 

[Gunny670]

In the mean time, if your devices are on your local network, you can use the mac built-in screen share application. I have more reliable connections that way.

[brutskaa]

This is a good idea, I’ll look into this. We’ve been having very unreliable remote connections as well. If someone is off campus we can usually direct them to VPN into the local network and get them support that way

[Shyamsundar]

We don't have the devices on our local network , We have our Mac Devices across multiple regions hence we wanted the JAMF Remote assist feature