JSS API not updating with new searches

[tkessler]

I have several saved searches that are working when logged into Casper, but when I use the API to access them, they time out and give zero output. If I create a new search then it doesnt show up when loading the .../JSSResource/advancedmobiledevicesearches URL. The XML loads and shows old searches, but nothing new is in there.

Is there any way to kick the API back into working order?

[mm2270]

Hmm. I've never experienced anything like that myself. Have you tried restarting the JSS or at least restarting Tomcat? If you have and its still doing that, you may want to open a case with JAMF. It sounds like something really odd is going on on the backend. There really shouldn't be a discrepancy between what you see in the JSS GUI vs the API.

[davidacland]

Same from me. Sounds like something might be broken in the database, or between the database and tomcat.

As well as contacting JAMF support, I would try creating a new advanced search in the web interface, while monitoring the server logs. There might be some clues in there.

[jrwilcox]

I have seen this problem if the results have over 2000 devices when working with Mobile Devices, It does seem to work correctly for OS X devices.