Mac Re Enrollment Issue

[Mwhitten]

I had a Mac that lost its connection with JAMF. I ran the following command on the machine, sudo Jamf enroll -prompt, and the machine started reporting into JAMF. The issue is that it will not push down any new Configuration Profiles and the "Management Commands" option is missing. I have tried to run the following commands to see if I could resolve any of these issues but nothing helped.

sudo jamf -removeFramework
sudo jamf reenroll -prompt
sudo profiles renew -type enrollment

I also tried to do a manual enrollment but since the old "MDM Profile" is still on the machine it will not install a new one and I can't remove the old "MDM Profile" since it was enrolled with DEP. 

Is the only option I have is wipe the device?

[sdagley]

@Mwhitten Wipe it

[junjishimazaki · Accepted solution]

I used this method to remove a non-removable MDM. This requires to be hands on the machine and booting the recovery mode and disabling SIP.

1. Boot the Mac to Recovery Mode. If the mac is filevault enabled, then either have the user log In or have another user account that is able to bypass the login in the recovery mode. 
2. Open the Terminal application from utility menu
3. In Terminal, run csrutil disable to disable System Integrity Protection
4. Restart the Mac into Recovery Mode again
5. Open Disk Utility, right click on Macintosh HD, and mount the disk. If the disk is FileVault-protected, you will need to select a FV-enabled account and unlock the disk with the password.
6. Open Terminal, and navigate to Volumes: cd /Volumes
7. Run ls to display the list of drives. By default it would be labeled Macintosh HD
8. Navigate into the drive with cd Macintosh\ HD
9. Navigate to the ConfigurationProfiles folder with cd var/db/ConfigurationProfiles
10. Run pwd to confirm that you are in the directory /Volumes/Macintosh HD/var/db/ConfigurationProfiles
11. Run rm -rf * to delete all files and folders in ConfigurationProfiles
12. Run mkdir Settings to re-create the required Settings folder
13. Run touch Settings/.profilesAreInstalled to re-create the required file
14. Run csrutil enable to re-enable System Integrity Protection
15. Reboot to the user’s desktop
16. Open Terminal and run sudo profiles renew -type enrollment

You can either run the above to enroll or user-initiate enroll.

[jules1987]

Thanks a megaton. 🤗

[melih_sancar]

This method fails on step 9. "cd: var: No such file or directory" message appears.

Navigating to the /var/db/ConfigurationProfiles and following the other steps also not working.