management tab hangs for some devices

[AndyPine]

Wonder if anyone can help. Was asked to update our ipad estate to the latest IOS which appeared to go smoothly but on some devices the management tab will not open & will sit there loading until the page is closed. We are on the latest version of Jamf Pro. The database tables check says all is ok.

[AJPinto]

Check the number of pending or failed commands on that given device. In my experience this is usually caused by a significant number of failed commands.

[obi-k]

Talk to Jamf support. Send them the mobile device IDs of those examples.

Ran into similar issues and they had to remove duplicate columns. I think it happened after Jamf Update.

Can you post results after? Curious.

[bb2015]

Any feedback on this?

Do you got the problem solved?

We seem to have the same issue.

Some devices are not able to show the details page (/mobileDevices.html?id=xxx&o=r) and show only the loading screen endless.

And it looks like these are always the same devices; others are working fine.

We are using Jamf 10.44.1

[obi-k]

It's a PI that is fixed in 10.46.1.

If you are a Cloud customer, Jamf Support will schedule a time with you to fix.

If you are an on-premise customer, Jamf Support will assist.