management tab hangs for some devices

New Contributor

Wonder if anyone can help. Was asked to update our ipad estate to the latest IOS which appeared to go smoothly but on some devices the management tab will not open & will sit there loading until the page is closed. We are on the latest version of Jamf Pro. The database tables check says all is ok.


Valued Contributor III

Check the number of pending or failed commands on that given device. In my experience this is usually caused by a significant number of failed commands.

Valued Contributor

Talk to Jamf support. Send them the mobile device IDs of those examples.

Ran into similar issues and they had to remove duplicate columns. I think it happened after Jamf Update.

Can you post results after? Curious.