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Management Tab Spins on Computer Record

mapurcel
Contributor III

Posted on ‎09-02-2021 02:48 PM

We just started seeing about an issue on about 10% of new MacBook enrollments where the management tab in the computer record can't be opened, just spins, same with Management History.  Normally I would suspect a looping profile but none stand out and most new enrollments are fine.  Anyone seen this? 

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sdagley
Esteemed Contributor II

‎09-02-2021 07:04 PM - edited ‎09-02-2021 07:05 PM

@mapurcel I've seen that before with a corrupted computer record in the Jamf Pro database. You need to open a case with Jamf Support and they'll have some MySQL queries for you to run if you're running your own JSS, or their Cloud Ops team will need to do the investigation if you're Jamf Cloud hosted.