Can anyone help me with this error I have not been able to find anything on why my MDM profile cert is failing. I am trying to use user initiated enrollment to test some things and getting this return error after my CA Cert downloads and installs.
Had this same error, turned out to be a duplicate user (username) in jamf, so the user could not be assigned to. check for duplicates, remove duplicate users, and try again. Worked immediately.
Wish we had found this out before, because I spent $200 next day shipping a new laptop to this person, only for the same issue to occur when it hit DEP / MDM!!
Note: you need fairly high level of permissions in jamf to delete a user, but it can be done.
Hope this helps!!
So for those of you that are still experiencing this, we resolved this by making sure their was an organisation name saved under the activation code window. It was an onprem instance and it somehow managed to not have an organisation name listed. Problem solved.
I've found that I've been getting this message if I try and re-enrol a device using an invitation link. either with a new link or one that I can use multiple times. I think this is a JAMF bug and we have a call open with them about this now.
This worked for me always that's why I thought to share with you guys.
I have deleted user device record from MDM
Ask the user to re-enrol the device to MDM after deleting the profiles from preference by following the steps.
In the Apple menu > System Preferences, open the Profiles preference pane.
In the left panel, select Self Service Configuration profile, and then click the minus (-) button to remove it.
Restart your Mac then ask the user to re enrol it by URL.