missing Jamfcloud packages in Casper Admin

[m3ir]

Hi ,

I've set local Distribution point on our jamfcloud environment , all seems fine beside all packages that exists on cloud shows as missing in Casper Admin , scrips shows fine tho .
is there any fine tuning need to be done?

Regards,

[m3ir]

when I remove the local distribution point , all back to normal and nothing shows as missing .
now I wonder , casper admin shows cloud distribution point or local distribution point files at once and the rest as missing?
it can't mount both distribution point and this is why it shows as missing? in other words , this is normal behavior of casper admin?

thanks,

[kowsar_ahmed]

What is your 'master dp' and which DP did you upload the files too? Have you completed a successful sync yet? The red indicates that the packages are missing on the master DP.

[MacKae]

Any resolution for this?

[geoff_widdowson]

I'm having similar issues. I migrated to Jamf Cloud last week. I have my existing AWS cloud DP (not planned on moving to the included Jamf Cloud DP just yet), and I am uploading packages. After I replicated to my on prem file shares the packages started to show as 'missing', but if I switched my master DP to an on prem the packaged did not show as missing. I don't undertsand how the cloud DP can be missing when that is the DP I uploaded them on. I am now havign to replicate to the cloud when I have on prem set to master. I want my cloud DP as master at the moment as all my users are working remote.

[VintageMacGuy]

For those having similar issues, I was able to resolve mine by upgrading to the current version of JAMF Admin.

Sign in to Jamf Nation, Go to your Profile Picture in the upper right, go to My Assets, Download JAMF Pro. The DMG will have a folder with the JAMF apps in it - including the latest JAMF Admin.

Once I opened it and signed in, my apps showed up as not missing anymore.

[sdagley]

It's pretty much a requirement that the version of Jamf Admin you're using match the version of your JSS (I thought there was a warning if it didn't, but maybe I'm imagining that)

[scottb]

@sdagley - there is a warning if you are off too far in either direction. But, say your cloud is 10.29.2 and you have Admin 10.29.0, I believe it still runs OK...

[sdagley]

@scottb You may be right that as long as the JSS version and Jamf Admin version match for the Major and Minor fields, and differ only for the Patch field, it's ok to have non-matching versions.

Since using a version of Jamf Remote that didn't match the jamf binary used to do Very Bad Things™ (the Jamf Remote version check FR isn't closed so it may still be a problem) I prefer to update all of my Jamf apps as soon as my JSS is updated.

[scottb]

I prefer to update all of my Jamf apps as soon as my JSS is updated.

100%, but letting those above know that you can fudge a bit if you're in a bind...