New macbook pro image keeps rebooting

[david_yenzer]

We just got in a handful of new macbooks and of course they have the latest and greatest Apple requirements that won't take our (old) image. So I created a new image - and everything is just peachy except it keeps rebooting. Sometimes it posts the JSS message of "This computer is scheduled to be rebooted" first and other times it just reboots right away. Any ideas what is causing this? My assumption is that it's something in a JSS setting, but I don't know what.

[davidacland]

I've had this before and it was related to the energy saving settings. Are you setting energy saving settings via config profiles or MCX?

Policies can also enforce reboots so it would be worth checking what policies are in scope for the Macs and if any of them have reboot options set.

[joecurrin]

What are you using to build your image?

[david_yenzer]

I'll poke through our policies again, but I believe the only energy savings settings we have in our environment are for our journalism machines, and this machine shouldn't touch that...and that should only hit at 7am/7pm and certainly not be persistent.

All I've ever done to create our images is upgrade a macbook, open Disk Utility and save the image. Then I upload it to Admin, update the config to include that package, and good to go.

[bentoms]

@david.yenzer You should really try & create an OS.dmg that's as clean as possible.

AutoDMG or Casper Admin can be used for this.

The 10.10.4 release that's currently available is a "unified" build.. So should work across all Macs that will boot 10.10.

Can you expand upon your imaging process? Is There perhaps a policy that's triggering a restart?

[david_yenzer]

Looks like it was a policy that was causing the issue. It was set to perpetually run and the machine was added to the scope, so that's why it kept hitting it. Once I removed it from the scope it started behaving normally again. (I looked up the machine in JSS and checked all the Management > Policies for that machine that weren't only "Self Service" triggered...that helped narrow it down.)

We have an OS X 10 install option available in Self Service that is available for users to upgrade themselves (if they don't want to use the app store), but for imaging we prefer to use a thick image at this time.

Thanks all! I appreciate the feedback!