For years I have followed the same procedure when I need to deploy an iOS app through Self Service:
I just went to perform the same procedure but Apps and Books suddenly has a very different behavior: instead of allowing me to search all of the apps on the Apps Store it is only showing me apps that I have already added to Jamf! So I can only see and search on the 63 apps that are already available to me.
Is this some new "feature" in ABM? If so, how do I find and add new apps if I can't search for them in ABM?!
BTW, I thought that something might be screwy with the account that I was using, so I logged into my ABM account for a completely different client that I just setup less than a month ago and there is nothing in the Apps and Books list (because I have not assigned any content for them yet). So, this is definitely not an account-specific problem.
Thanks in advance for any help that anyone can provide!
Solved! Go to Solution.
I'm not seeing this issue at all with our ABM account. I can search for and pull applications that I know for certain I have never added to our account or deployed. Just tried it 30 seconds ago and its working for me. Have you checked to make sure you don't have a filter of some kind enabled in the search field?
I had this issue with my ABM account as well. It appears something got messed up with the Filter option. I had to purposely set the filter to iOS for this to work and be able to search for iOS apps even though the filter was disabled. The macOS apps worked fine but until I set the filter to be specific to iOS it didn't work. Hope this helps you.
If I click on the Filter icon I get a drop down that allows me to select Type:
However that just filters the existing list of 63 apps.
Can someone paste a quick screenshot of the drop down that you are seeing that allows you to select the OS and then perform a search on the App Store? Being able to see what you are seeing in the interface would be very helpful.
Thanks to everyone who has tried to help so far!
I saw what you are seeing, start happening in the last month, that unless you specify the platform, it wont search appropriately. Not sure what Apple did to change this behavior, but it used to find any and all apps with a unfiltered search.