Problem deploying McAfee EPO to bigsur

[MrP]

The installation fails when run via the jamf agent. When I run it via root, or sudo, it succeeds. Seems specific to bigsur as I don't have this problem on 10.14.x.  Any suggestions?

Log:

Installing McAfee EPO
bit-64
mktemp: mkdtemp failed on mferFT4AZ: Read-only file system
mkdir: : No such file or directory
Jul 14 11:00:37  installer[74913] <Critical>: PFPkg: No file found at path: /ma.pkg
Jul 14 11:00:37  installer[74913] <Critical>: PFPackage::packageWithURL - can't instantiate package: /ma.pkg
installer: Error - the package path specified was invalid: 'ma.pkg'.
hdiutil: detach failed - No such file or directory
/usr/local/bin/mcafeeEPOinstall.sh: line 76: cd: HOME not set
installing client extension from : /

Install script:

#!/bin/bash
if [ -e /Library/McAfee/cma/scripts/uninstall.sh ]; then 
	echo Uninstalling old McAfee EPO
    /Library/McAfee/cma/scripts/uninstall.sh
fi
    
echo Installing McAfee EPO
/usr/local/bin/mcafeeEPOinstall.sh -i

[mm2270]

What version of McAfee are you installing? Because I'm using the same general method of installing it by running a postinstall script in our package that drops the oh-so-wonderful McAfee install.sh file into a specific location and executing that. It's working fine on our Big Sur Macs as far as I can see.

[MrP]

EPO agent 5.7.3.245, released in June(I think).  The previous version we deployed, released this spring, installed fine using the same method. 

[sdagley]

@MrP In Big Sur / is not writeable. You need to do something like @mm2270 suggests and wrap the McAfee install.sh file into a .pkg where you can run it from a location other than /. As an example, here a postinstall script I wrote for a .pkg that includes install.sh plus the ENS components: McAfeeENS10.7.1postinstall.bash. It's for an older version of McAfee, but should give you the idea.

[MrP]

Our proxy is blocking the gist.github.com site. Can you paste that here so I can take a look? What I am doing now is deploying the .sh file via pkg to /usr/local/bin, then trying to launch it from there. I'm not sure what I would do differently except change the working directory before launching.   

[sdagley]

Apologies for the formatting. Apparently the team re-designing the forum never considered that "Shell Script" should be one of the options for a code block. Grrrrrr

#!/bin/bash
## postinstall

# McAfeeENS10.7.1postinstall.bash
# by Steve Dagley <@sdagley Jamf Nation/Twitter/MacAdmins Slack/GitHub>

# postinstall script for single install package for complete install of McAfee ENS 10.7.1
#
# Incorporate RipOff_Mcafee V2.1 script from MacAdmins Slack #mcafee channel
#
# Requires the package to leave the individual module components in
#	/var/tmp/McAfee/Agent/
#	/var/tmp/McAfee/ENS_TP/
#	/var/tmp/McAfee/ENS_FW/
#	/var/tmp/McAfee/ENS_ATP/
#	/var/tmp/McAfee/DEGO/
#	/var/tmp/McAfee/MNE/
#	/var/tmp/McAfee/FRP/
#
# Flags used in this script
#	/tmp/InstallKextFree	-	If this file exists installs components in KextFree mode
#								NOTE: This flag is now forced on in the script as I see no reason to install
#										ENS in kext mode these days. If you require kext mode remove the line
#										below that reads '/usr/bin/touch /tmp/InstallKextFree'
#	/tmp/SkipMNE			-	If this file exiss then skip installing MNE component (originally added for installs on VMs)

# Files names for components
AgentInstaller="install.sh"
FRPInstaller="FRP-5-1-1-261.pkg"
DEGOInstaller="DEGO_osx_5-1-0-1.pkg"
MNEInstaller="MNE-osx-5-1-0-1.pkg"
TPInstaller="McAfee-Threat-Prevention-for-Mac-10.7.1-ePO-client-package-RTW-109.pkg"
FWInstaller="McAfee-Firewall-for-Mac-10.7.1-ePO-client-package-RTW-104.pkg"
ATPInstaller="McAfee-Adaptive-Threat-Protection-for-Mac-10.7.1-ePO-client-package-Release106.pkg"
DLPInstaller=""		# Not used currently

function RemoveENS() {
	# Remove any existing McAfee install and purge package receipts
	# from the RipOff-McAfee v2.1 by  in MacAdmins Slack #mcafee channel
	/bin/echo " "
	/bin/echo "## Removing any existing ENS install"
	/bin/echo " "

	#get current user name and ID
	userName=$(/bin/echo 'show State:/Users/ConsoleUser' | /usr/sbin/scutil | /usr/bin/awk '/Name / { print $3 }')
	currentUserID=$(/usr/bin/id -u "$userName")


	# stop running processes
	echo "stopping running processes"
	/usr/local/McAfee/DlpAgent/bin/DlpAgentControl.sh mastop
	/usr/local/McAfee/AntiMalware/VSControl mastop
	/usr/local/McAfee/StatefulFirewall/bin/StatefullFirewallControl mastop
	/usr/local/McAfee/WebProtection/bin/WPControl mastop
	/usr/local/McAfee/atp/bin/ATPControl mastop
	/usr/local/McAfee/FRP/bin/FRPControl mastop
	/usr/local/McAfee/Mar/MarControl stop
	/usr/local/McAfee/mvedr/MVEDRControl stop
	/usr/local/McAfee/Mcp/bin/mcpcontrol.sh mastop
	/usr/local/McAfee/MNE/bin/MNEControl mastop
	/usr/local/McAfee/fmp/bin/fmp stop
	/opt/McAfee/dx/bin/dxlservice stop
	/Library/McAfee/agent/bin/maconfig -stop
	echo ""

	# unload kexts
	echo "unloading kexts"
	/sbin/kextunload /Library/Application\ Support/McAfee/AntiMalware/AVKext.kext
	/sbin/kextunload /Library/Application\ Support/McAfee/FMP/mfeaac.kext
	/sbin/kextunload /Library/Application\ Support/McAfee/FMP/FileCore.kext
	/sbin/kextunload /Library/Application\ Support/McAfee/FMP/FMPSysCore.kext
	/sbin/kextunload /Library/Application\ Support/McAfee/StatefulFirewall/SFKext.kext
	/sbin/kextunload /usr/local/McAfee/AntiMalware/Extensions/AVKext.kext
	/sbin/kextunload /usr/local/McAfee/StatefulFirewall/Extensions/SFKext.kext
	/sbin/kextunload /usr/local/McAfee/Mcp/MCPDriver.kext
	/sbin/kextunload /usr/local/McAfee/DlpAgent/Extensions/DLPKext.kext
	/sbin/kextunload /usr/local/McAfee/DlpAgent/Extensions/DlpUSB.kext
	/sbin/kextunload /usr/local/McAfee/fmp/Extensions/FileCore.kext
	/sbin/kextunload /usr/local/McAfee/fmp/Extensions/NWCore.kext
	/sbin/kextunload /usr/local/McAfee/fmp/Extensions/FMPSysCore.kext
	echo ""

	# unload launch items
	echo "unloading launch items"
	/bin/launchctl bootout system /Library/LaunchAgents/com.mcafee.McAfeeSafariHost.plist
	/bin/launchctl bootout system /Library/LaunchAgents/com.mcafee.menulet.plist
	/bin/launchctl bootout system /Library/LaunchAgents/com.mcafee.reporter.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.aac.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.agent.ma.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.agent.macmn.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.agent.macompat.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.dxl.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.ssm.Eupdate.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.ssm.ScanFactory.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.ssm.ScanManager.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.virusscan.fmpcd.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.virusscan.fmpd.plist
	/bin/launchctl bootout system /Library/LaunchDaemons/com.mcafee.agentMonitor.helper.plist
	/usr/bin/killall -c Menulet
	/usr/bin/killall -c "McAfee Agent Status Monitor"
	echo ""

	# TODO: Unload safari/finder/chrome extensions

	# rm program dirs
	echo "removing program dirs"
	/bin/rm -rf /usr/local/McAfee/
	/bin/rm -rf /opt/McAfee/
	/bin/rm -rf /Applications/DataLossPrevention.app/
	/bin/rm -rf /Applications/McAfee\ Endpoint\ Security\ for\ Mac.app/
	/bin/rm -rf /Applications/McAfee\ Endpoint\ Protection\ for\ Mac.app/
	/bin/rm -rf /Applications/Utilities/McAfee\ ePO\ Remote\ Provisioning\ Tool.app/
	echo ""

	# rm support dirs
	echo "removing support dirs"
	/bin/rm -rf /Users/Shared/.mcafee
	/bin/rm -rf /Library/Application\ Support/McAfee/
	/bin/rm -rf /Library/Documentation/Help/McAfeeSecurity*
	/bin/rm -rf /Library/Frameworks/AVEngine.framework/
	/bin/rm -rf /Library/Frameworks/VirusScanPreferences.framework/
	/bin/rm -rf /Library/Internet\ Plug-Ins/Web\ Control.plugin/
	/bin/rm -rf /Library/McAfee/
	/bin/rm -rf /Quarantine/
	echo ""

	# rm prefs/launch items
	echo "removing prefs and launch items"
	/bin/rm -f /Library/Preferences/com.mcafee*
	/bin/rm -f /Library/Preferences/.com.mcafee*
	/bin/rm -f /Library/LaunchDaemons/com.mcafee*
	/bin/rm -f /Library/LaunchAgents/com.mcafee*
	/bin/rm -rf /Library/StartupItems/cma/
	/bin/rm -f /private/etc/cma.conf
	/bin/rm -rf /private/etc/cma.d/
	/bin/rm -rf /private/etc/ma.d/
	/bin/rm -f /private/etc/init.d/dx
	/bin/rm -rf /private/var/McAfee/
	/bin/rm -rf /private/var/tmp/.msgbus/
	/bin/rm -rf /Users/$userName/Library/Containers/com.McAfee*
	/bin/rm -rf /Users/$userName/Library/Application\ Scripts/com.McAfee*
	/bin/rm -rf /Users/$userName/Library/Group\ Containers/group.com.Mcafee*
	/bin/rm -rf /Users/$userName/Library/Preferences/com.mcafee*
	/bin/rm -f /Library/Google/Chrome/NativeMessagingHosts/siteadvisor.mcafee.chrome.extension.json
	/bin/rm -f /Library/PrivilegedHelperTools/com.mcafee.agentMonitor.helper
	echo ""

	# rm logs
	echo "removing logs"
	/bin/rm -f /Library/Logs/Native\ Encryption.log
	/bin/rm -f /private/var/log/McAfeeSecurity.log*
	echo ""

	# TODO: loop through and get all hotfix receipts to remove

	# forget receipts
	echo "forgetting receipts"
	/usr/sbin/pkgutil --forget com.mcafee.dxl
	/usr/sbin/pkgutil --forget com.mcafee.mscui
	/usr/sbin/pkgutil --forget com.mcafee.mar
	/usr/sbin/pkgutil --forget com.mcafee.mvedr
	/usr/sbin/pkgutil --forget com.mcafee.pkg.FRP
	/usr/sbin/pkgutil --forget com.mcafee.pkg.MNE
	/usr/sbin/pkgutil --forget com.mcafee.pkg.StatefulFirewall
	/usr/sbin/pkgutil --forget com.mcafee.pkg.utility
	/usr/sbin/pkgutil --forget com.mcafee.pkg.WebProtection
	/usr/sbin/pkgutil --forget com.mcafee.ssm.atp
	/usr/sbin/pkgutil --forget com.mcafee.ssm.fmp
	/usr/sbin/pkgutil --forget com.mcafee.ssm.mcp
	/usr/sbin/pkgutil --forget com.mcafee.ssm.dlp
	/usr/sbin/pkgutil --forget com.mcafee.virusscan
	/usr/sbin/pkgutil --forget comp.nai.cmamac
	echo ""

	# remove users/groups
	echo "removing user and groups"
	/usr/bin/dscl . delete /Users/mfe
	/usr/bin/dscl . delete /Groups/mfe
	/usr/bin/dscl . delete /Groups/Virex
	echo ""
}

function InstallAgent() {
	/bin/echo " "
	/bin/echo "## Installing McAfee Agent"
	/bin/echo " "
	# Run install.sh with -i (Install) option
	/bin/bash "/var/tmp/McAfee/Agent/$AgentInstaller" -i
	/bin/sleep 10
}

function InstallThreatPrevention() {
	/bin/echo " "
	/bin/echo "## Installing ThreatPrevention"
	if [ -f /tmp/InstallKextFree ]
	then
		/bin/echo "##  KextFree Mode Enabled"
		/usr/bin/touch /tmp/kernelLess
	fi
	/bin/echo " "
	/usr/sbin/installer -verbose -pkg "/var/tmp/McAfee/ENS_TP/$TPInstaller" -target /
}

function InstallFirewall() {
	/bin/echo " "
	/bin/echo "## Installing Firewall"
	if [ -f /tmp/InstallKextFree ]
	then
		# The Firewall module doesn't actually support KextFree mode but maybe one day...
		/bin/echo "##  KextFree Mode Enabled"
		/usr/bin/touch /tmp/kernelLess
	fi
	/bin/echo " "

	# Set flag that prevents immediate firewall start and let policy enforcement start it
	/usr/bin/touch /tmp/turnOffFW

	/usr/sbin/installer -verbose -pkg "/var/tmp/McAfee/ENS_FW/$FWInstaller" -target /
	
	# Now remove the flag
	/bin/rm -f /tmp/turnOffFW
}

function InstallAdaptiveThreatProtection() {
	/bin/echo " "
	/bin/echo "## Installing AdaptiveThreatProtection"
	if [ -f /tmp/InstallKextFree ]
	then
		/bin/echo "##  KextFree Mode Enabled"
		/usr/bin/touch /tmp/kernelLess
	fi
	/bin/echo " "
	/usr/sbin/installer -verbose -pkg "/var/tmp/McAfee/ENS_ATP/$ATPInstaller" -target /
}

function InstallDEGO() {
	/bin/echo " "
	/bin/echo "## Installing DEGO"
	/bin/echo " "
	/usr/sbin/installer -verbose -pkg "/var/tmp/McAfee/DEGO/$DEGOInstaller" -target /
}

function InstallMNE() {
	if [ -f /tmp/SkipMNE ]
	then
		/bin/echo " "
		/bin/echo "Skipping MNE"
		/bin/echo " "
		/bin/rm -f /tmp/SkipMNE
	else
		/bin/echo " "
		/bin/echo "## Installing MNE"
		/bin/echo " "
		# Set flag that supresses configuration dialog
		/usr/bin/touch "/tmp/.mcafee_provision.tmp"

		/usr/sbin/installer -verbose -pkg "/var/tmp/McAfee/MNE/$MNEInstaller" -target /
	fi
}

function InstallFRP() {
	/bin/echo " "
	/bin/echo "## Installing FRP"
	/bin/echo " "
	/usr/sbin/installer -verbose -pkg "/var/tmp/McAfee/FRP/$FRPInstaller" -target /
}

/bin/echo " "
/bin/echo "## Starting McAfee ENS install"
/bin/echo " "

# Remove any previous install
RemoveENS

# Set KextFree flag so components capable of it will install in that Mode
/usr/bin/touch /tmp/InstallKextFree

# Install ENS components - sequence is important to ensure proper installation
InstallAgent
InstallFRP
InstallDEGO
InstallMNE
InstallThreatPrevention
InstallFirewall
InstallAdaptiveThreatProtection

# Remove KextFree flag if present
if [ -f /tmp/InstallKextFree ]
then
	/bin/rm -f /tmp/InstallKextFree
fi

# Install PrivilegedHelper and LaunchDaemon
helperPath="/Library/Application Support/McAfee/MSS/Applications/McAfee Agent Status Monitor.app/Contents/Library/LaunchServices/com.mcafee.agentMonitor.helper"
if [ -f "$helperPath" ]; then
	if [[ ! -d "/Library/PrivilegedHelperTools" ]]; then
		/bin/mkdir -p "/Library/PrivilegedHelperTools"
		/bin/chmod 755 "/Library/PrivilegedHelperTools"
		/usr/sbin/chown -R root:wheel "/Library/PrivilegedHelperTools"
	fi
	
	/bin/cp -f "$helperPath" "/Library/PrivilegedHelperTools"
	
	if [[ $? -eq 0 ]]; then
		/bin/chmod 755 "/Library/PrivilegedHelperTools/com.mcafee.agentMonitor.helper"
		
		# create the launchd plist
		helperPlistPath="/Library/LaunchDaemons/com.mcafee.agentMonitor.helper.plist"
		/bin/cat > "$helperPlistPath" << EOF
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
	<key>Label</key>
	<string>com.mcafee.agentMonitor.helper</string>
	<key>MachServices</key>
	<dict>
		<key>com.mcafee.agentMonitor.helper</key>
		<true/>
	</dict>
	<key>Program</key>
	<string>/Library/PrivilegedHelperTools/com.mcafee.agentMonitor.helper</string>
	<key>ProgramArguments</key>
	<array>
		<string>/Library/PrivilegedHelperTools/com.mcafee.agentMonitor.helper</string>
	</array>
</dict>
</plist>
EOF

		/bin/chmod 644 "$helperPlistPath"
		/bin/launchctl bootstrap system "$helperPlistPath"
	fi

fi

## Start agent
/bin/echo " "
/bin/echo "## Starting McAfee Agent"
/bin/echo " "
/Library/McAfee/cma/scripts/ma start

/bin/sleep 20

## Make sure the agent is awake
/bin/echo " "
/bin/echo "## Say hello to McAfee server"
/bin/echo " "
/Library/McAfee/cma/bin/cmdagent -p

/bin/sleep 30

## Check for policy updates
/bin/echo " "
/bin/echo "## Checking for policy updates"
/bin/echo " "
/Library/McAfee/cma/bin/cmdagent -c

/bin/sleep 30

## Enforce policies
/bin/echo " "
/bin/echo "## Tell McAfee Agent to enforce policies"
/bin/echo " "
/Library/McAfee/cma/bin/cmdagent -e

# Remove the files we placed in /var/tmp
/bin/rm -rf /var/tmp/McAfee/

/bin/echo " "
/bin/echo "## McAfee ENS install is complete"
/bin/echo " "

exit 0

[MrP · Accepted solution]

So I put a "cd /tmp" above the install command and it worked.  I had no idea the jamf agent/root used "/" as the home folder. I thought it was somewhere else.  

Update: yep, that was it.  The .sh was fine in /usr/local/bin, but the working directory had to be writable.  Thanks for the help everyone! 

[scottb]

We do what @mm2270 and @sdagley do.  Build your package with a postinstall.sh

We use '/Library/Application Support/McafeeBuild' or wherever BS can access

[scheb]

It's Six of one, half dozen of the other. I originally had a Jamf script running install.sh/McAfeeSmartInstall.sh, then moved to a postinstall (for the reason that was mentioned above: / is not writable in Catalina and newer OS versions). Now that I know that the Jamf script execution fail was due to / not being writable, i might be switching back...

Biggest difference in my mind is how much control the packager (person doing the wrapping of the agent) has to modify Jamf scripts. Some larger orgs have separation of duties (or rigorous change control), so it's good to use postinstall because then the packager knows exactly how the agent is going to be installed with no external dependencies on the MDM. Other smaller shops (such as mine) do it all by ourselves, so we have more flexibility with Jamf scripts and how to package.

PROTip: deploy the install.sh (or McAfeeSmartInstall.sh) to /tmp and then execute it from there. /tmp gets cleaned up after a reboot.

[scottb]

Yeah, I just opened up Composer and looked at mine...been a minute and indeed, we use /private/tmp as well.  No issues now or prior.

[NYBGIT]

Does anyone know what this means. i have tried the method of moving the McAfeeInstall.sh into the /tmp directory. When i run it, it launches and get stuck here.

PackageKit: Enqueuing install with framework-specified quality of service (utility)

i do not know what this means. btw this is running locally and using Jamf

[Jason33]

I've moved companies and my new org uses McAfee.  I'm not familiar with McAfee and Mac, and looking over bits of documentation and posts here and there, I'm wondering if all I need to do is package up the install.sh and deploy it via policy, for the agent install?  No changes needed to the script?  What is the ripoff.sh script?

[NYBGIT]

check out my post here McAfee SmartInstaller.sh installation issues - Jamf Nation Community - 243499