Profile EDU command fail to install

MFRA
New Contributor II

Hi
I have a iPad Pro 12,9 - 2018 with iPadOS 14.0.1
The Profile EDU fails to update.
I'm looking for a solution.

Thanks,
Matthieu
ba90302240174d9daf017a9a0ee0e0bb

9 REPLIES 9

tanakt-EA
New Contributor

Hi @MFRA ,

I'm working on a customer with the same situation. I just completed setup of SFTP/ASM and enabled Jamf Pro Apple EDU Support, then tried to push the EDU profile out to devices but all came back with the same message as above. @vasko Any insight?

I also tried to remove all ASM synced classes and created a manually configured class and pushing that out to a test group, but this also failed.

HELP!

Thanks,
Andrew.
3fa860a5b2844fdf8a597f1a0ca95409

CorkCityShuffle
New Contributor III

Hi,

we just came across the same issue with users from LDAP and with classes created manually in Jamf Pro 10.28.0. The iPads in our case are all up-to-date and running 14.4.2

-Mike
3346369e6dce4b3398db671237703273

Shamobes
New Contributor

Hey all,

I am encountering the same failed EDU config push as described above. Like Mike, our classes are manually created in Jamf Pro, iPad Is 6th gen, and is running 14.4.2.

baden-baden
New Contributor

Hi there,

we have the same problem since 6 weeks, that install of EDU profile fails.
Update to latest Jamf Pro version doesn't help.
All Accounts come the same way from ASM via SFTP.

Interessting is, that I have several users where it works everytime and serveral where it fails every time.
That doesn't correspond to the used iPad for this user. It depends only on the user account.

example:
iPad 1: with user A it works; with user B it doesn't work
iPad 2, 3, 4, 5: absolutely same behavior
It's reproducable with approximatly all my devices. Tested with iPadOs 14, 14.1, 14.2 and 14.4

Do you have any similar effects?

baden-baden
New Contributor

We found our problem in a wrong configured class.

Steven_Xu
New Contributor III
New Contributor III

any update?

wtbates
New Contributor

I am having the same issue. For some iPads, the EDU profile pushes out fine and for others, it fails. We have tried hard restarts, inventory updates, profile renewal. Nothing works. I haven't tried to remove the Jamf profile or re-enroll the iPads. I would not like to go down that route if I don't have to. 

 

Has anyone figuired this out? 

wkelly1
New Contributor II

I was having this issue as of a few days ago with a particular iPad and found that removing the class from Jamf and then importing again allowed the profiles to install correctly. I only had a test group of 1 iPad, so YMMV

robgran
New Contributor
New Contributor

Any update on this? We are seeing the same issue with failing installs of EDU-profiles on several customer instances at the moment. Jamf updates done, testing with different scopes and on several iOS versions. We also triple-checked the guide https://docs.jamf.com/10.24.1/jamf-pro/administrator-guide/Classes.html. No re-enrollment tested. We have a ticket open at Jamf and they are investigating in this at the moment.