Hi @MFRA ,
I'm working on a customer with the same situation. I just completed setup of SFTP/ASM and enabled Jamf Pro Apple EDU Support, then tried to push the EDU profile out to devices but all came back with the same message as above. @vasko Any insight?
I also tried to remove all ASM synced classes and created a manually configured class and pushing that out to a test group, but this also failed.
we have the same problem since 6 weeks, that install of EDU profile fails.
Update to latest Jamf Pro version doesn't help.
All Accounts come the same way from ASM via SFTP.
Interessting is, that I have several users where it works everytime and serveral where it fails every time.
That doesn't correspond to the used iPad for this user. It depends only on the user account.
iPad 1: with user A it works; with user B it doesn't work
iPad 2, 3, 4, 5: absolutely same behavior
It's reproducable with approximatly all my devices. Tested with iPadOs 14, 14.1, 14.2 and 14.4
Do you have any similar effects?
I am having the same issue. For some iPads, the EDU profile pushes out fine and for others, it fails. We have tried hard restarts, inventory updates, profile renewal. Nothing works. I haven't tried to remove the Jamf profile or re-enroll the iPads. I would not like to go down that route if I don't have to.
Has anyone figuired this out?
Any update on this? We are seeing the same issue with failing installs of EDU-profiles on several customer instances at the moment. Jamf updates done, testing with different scopes and on several iOS versions. We also triple-checked the guide https://docs.jamf.com/10.24.1/jamf-pro/administrator-guide/Classes.html. No re-enrollment tested. We have a ticket open at Jamf and they are investigating in this at the moment.