- Jamf Nation Community
- Products
- Jamf Pro
- Re: Remote Forced Check-in
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-14-2024 08:10 AM
This is kinda complicated, but the Mac is not checking in every 15 minutes. In fact, it hasn't checked in since Mid-December, but a few management commands have run.
Is there a way to remote force a check in without removing in and running the sudo command? It would seemingly have to be a configuration policy? Since it is only one user, I should be able (if responsive) to remote in and run it the terminal, but if the user isn't responsive, I still want it to check in since there have been updates that need to be installed.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-14-2024 09:39 AM
We see this often, usually for Macs that haven't been restarted in a long time. Email the user and ask them to restart the Mac. We see it often enough that I have smart groups for when devices haven't checked in for 7, 14, 21, 30 days. When they hit 21+ days I look at the last check-in time compared to the last successful MDM command. If MDM is current and check-in is not then I email the user and ask them to restart. We have a policy to run inventory at start-up/sign-in so the Mac usually completes the inventory and is good to go.
Reply
6 REPLIES 6
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-14-2024 08:51 AM
Redeploy the management framework using the API.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-14-2024 09:39 AM
We see this often, usually for Macs that haven't been restarted in a long time. Email the user and ask them to restart the Mac. We see it often enough that I have smart groups for when devices haven't checked in for 7, 14, 21, 30 days. When they hit 21+ days I look at the last check-in time compared to the last successful MDM command. If MDM is current and check-in is not then I email the user and ask them to restart. We have a policy to run inventory at start-up/sign-in so the Mac usually completes the inventory and is good to go.
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-15-2024 06:22 AM
So, this user is in India and I remote in yesterday and did a manual check in. As part of that, I told the user to reboot. Now, it's showing the last check in as 6 minutes ago. So, it is finally back on a good rotation. So, I think you are correct that it needed to be re-booted. I will instruct my users to reboot once a week just as good practice.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-14-2024 11:01 AM
Did the MDM expire and fail to renew? Computers Inventory > General > MDM Profile Expiration Date
Rich has (as always) a good write-up which may be useful. https://derflounder.wordpress.com/2023/06/24/manually-triggering-mdm-profile-renewal-with-jamf-pro/#...
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-14-2024 12:10 PM
This is a symptom of a deeper problem. I would suggest rebooting the device before trying anything more extreme as long uptimes will cause this.
Reply
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on 02-15-2024 06:23 AM
A reboot, I think is what it needed. Thank you.
