Self Service 10 crashing

[PhillyPhoto]

I've noticed that if I leave Self Service up for a while and try to run a policy, it will crash. I think it's because it's timed out, but instead of giving a warning or returning to the login screen, it crashes completely. Has anyone else seen this? We're running 10.1.0 currently.

[ulviatalar]

Hi,

We have similar problems on High Sierra computers after upgrading JAMF PRO to version 10. When you click on the "all" or "Bookmarks" category the first, the self service crashes. But if we click on another category first and then "All" then that's not the same problem. Does anyone have an idea?

Here is some crash logs:

Process: Self Service [1237]
Path: /Applications/Self Service.app/Contents/MacOS/Self Service
Identifier: com.jamfsoftware.selfservice.mac
Version: 10.1.1-t1513360285 (10.1.1-t1513360285)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Self Service [1237]
User ID: 357409048

Date/Time: 2018-02-16 11:57:05.303 +0100
OS Version: Mac OS X 10.13.2 (17C88)
Report Version: 12
Bridge OS Version: 3.0 (14Y662)
Anonymous UUID: 289A5649-9B40-9443-D3CD-0C3C9DA9125B

Time Awake Since Boot: 510 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.jamfsoftware.selfservice.mac
0x0000000106cfe199 0x106c75000 561561
1 com.jamfsoftware.selfservice.mac
0x0000000106cfe1dc 0x106c75000 561628
2 com.apple.CoreFoundation 0x00007fff2cf8fa3c CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER 12
3 com.apple.CoreFoundation 0x00007fff2cf8f92a _CFXRegistrationPost 442
4 com.apple.CoreFoundation 0x00007fff2cf8f672 ___CFXNotificationPost_block_invoke 50
5 com.apple.CoreFoundation 0x00007fff2cf4d450 -[_CFXNotificationRegistrar find:object:observer:enumerator:] 1664
6 com.apple.CoreFoundation 0x00007fff2cf4c583 _CFXNotificationPost 595
7 com.apple.Foundation 0x00007fff2f03f3c7 -[NSNotificationCenter postNotificationName:object:userInfo:] 66
8 com.apple.AppKit 0x00007fff2a6e71db -[NSTableView _sendSelectionChangedNotificationForRows:columns:] 230
9 com.apple.AppKit 0x00007fff2a80c430 -[NSTableView mouseDown:] 6234
10 com.apple.AppKit 0x00007fff2a6c5978 forwardMethod 211
11 com.apple.AppKit 0x00007fff2a6c5978 forwardMethod 211
12 com.apple.AppKit 0x00007fff2ae93959 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] 5891
13 com.apple.AppKit 0x00007fff2ae905b0 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] 2359
14 com.apple.AppKit 0x00007fff2ae8f85c -[NSWindow(NSEventRouting) sendEvent:] 497
15 com.apple.AppKit 0x00007fff2acf0617 -[NSApplication(NSEvent) sendEvent:] 307
16 com.apple.AppKit 0x00007fff2a551d9d -[NSApplication run] 812
17 com.apple.AppKit 0x00007fff2a520f1a NSApplicationMain 804
18 com.jamfsoftware.selfservice.mac
0x0000000106c78c89 0x106c75000 15497
19 libdyld.dylib 0x00007fff547c8115 start 1

Thread 1:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5306a _pthread_wqthread 1035
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5306a _pthread_wqthread 1035
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5306a _pthread_wqthread 1035
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5326f _pthread_wqthread 1552
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5306a _pthread_wqthread 1035
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5306a _pthread_wqthread 1035
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5326f _pthread_wqthread 1552
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5326f _pthread_wqthread 1552
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 9:: com.twitter.crashlytics.mac.MachExceptionServer
0 libsystem_kernel.dylib 0x00007fff549199d2 write 10
1 com.jamfsoftware.selfservice.mac
0x0000000106df497e 0x106c75000 1571198
2 com.jamfsoftware.selfservice.mac
0x0000000106debfbc 0x106c75000 1535932
3 libsystem_pthread.dylib 0x00007fff54a536c1 _pthread_body 340
4 libsystem_pthread.dylib 0x00007fff54a5356d _pthread_start 377
5 libsystem_pthread.dylib 0x00007fff54a52c5d thread_start 13

Thread 10:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x00007fff5490e7c2 mach_msg_trap 10
1 libsystem_kernel.dylib 0x00007fff5490dcdc mach_msg 60
2 com.apple.CoreFoundation 0x00007fff2cf7b355 __CFRunLoopServiceMachPort 341
3 com.apple.CoreFoundation 0x00007fff2cf7a6a7 __CFRunLoopRun 1783
4 com.apple.CoreFoundation 0x00007fff2cf79d23 CFRunLoopRunSpecific 483
5 com.apple.AppKit 0x00007fff2a69a3c8 _NSEventThread 184
6 libsystem_pthread.dylib 0x00007fff54a536c1 _pthread_body 340
7 libsystem_pthread.dylib 0x00007fff54a5356d _pthread_start 377
8 libsystem_pthread.dylib 0x00007fff54a52c5d thread_start + 13

Thread 11:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff54917cee __psynch_cvwait 10
1 libsystem_pthread.dylib 0x00007fff54a5469b _pthread_cond_wait 789
2 com.apple.CoreVideo 0x00007fff2eb36367 CVDisplayLink::waitUntil(unsigned long long) 237
3 com.apple.CoreVideo 0x00007fff2eb35918 CVDisplayLink::runIOThread() 500
4 libsystem_pthread.dylib 0x00007fff54a536c1 _pthread_body 340
5 libsystem_pthread.dylib 0x00007fff54a5356d _pthread_start 377
6 libsystem_pthread.dylib 0x00007fff54a52c5d thread_start + 13

Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff5490e7c2 mach_msg_trap 10
1 libsystem_kernel.dylib 0x00007fff5490dcdc mach_msg 60
2 com.apple.CoreFoundation 0x00007fff2cf7b355 CFRunLoopServiceMachPort 341
3 com.apple.CoreFoundation 0x00007fff2cf7a6a7 __CFRunLoopRun 1783
4 com.apple.CoreFoundation 0x00007fff2cf79d23 CFRunLoopRunSpecific 483
5 com.apple.CFNetwork 0x00007fff2c0f2f84 -[__CoreSchedulingSetRunnable runForever] 722
6 com.apple.Foundation 0x00007fff2f067e48 __NSThread__start 1197
7 libsystem_pthread.dylib 0x00007fff54a536c1 _pthread_body 340
8 libsystem_pthread.dylib 0x00007fff54a5356d _pthread_start 377
9 libsystem_pthread.dylib 0x00007fff54a52c5d thread_start 13

Thread 13:
0 libsystem_pthread.dylib 0x00007fff54a52c40 start_wqthread 0
1 ??? 0x002d003400320042 0 12666597293555778

Thread 14:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5306a _pthread_wqthread 1035
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 15:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5326f _pthread_wqthread 1552
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 16:
0 libsystem_kernel.dylib 0x00007fff54918562 __workq_kernreturn 10
1 libsystem_pthread.dylib 0x00007fff54a5326f _pthread_wqthread 1552
2 libsystem_pthread.dylib 0x00007fff54a52c4d start_wqthread + 13

Thread 17:
0 libsystem_pthread.dylib 0x00007fff54a52c40 start_wqthread 0
1 ??? 0x3e6746a83e5af4ac 0 4496640441367327916

Thread 18:
0 libsystem_pthread.dylib 0x00007fff54a52c40 start_wqthread 0
1 ??? 0x3e8408293e82a5ee 0 4504734500512769518

Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x00007faf3157c400 rcx: 0x00007fff53bcf570 rdx: 0x00000000000025ff rdi: 0x0000000000000000 rsi: 0x00007fff2b2bde18 rbp: 0x00007ffee8f89440 rsp: 0x00007ffee8f89380 r8: 0x0000000000000000 r9: 0x0000000000000001 r10: 0x00007fff86c74890 r11: 0x00007faf3211b190 r12: 0x00007faf3157c400 r13: 0x000060400013f400 r14: 0x00007faf3170d570 r15: 0x0000000000000000 rip: 0x0000000106cfe199 rfl: 0x0000000000010246 cr2: 0x00007fff889fa1b0

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 6

[james_spencer]

Anyone know a fix?

[mark_mahabir]

I've spent the last few days trying to narrow this down. It looks like it is just an issue with my own (mobile, AD) account.

With debugging turned on for Self Service, Jamf Support saw this entry in the debug log:

Keychain Error: The specified item could not be found in the keychain

Therefore they suggested removing the keychains via:

rm -R /Users/provideUserNameHere/Library/Keychains

So I did that and I've been trying to get SS to crash all day but all looks OK so far. Time will tell.

[mark_mahabir]

Also this thread may give you some pointers?

[Marxtinus]

I also have the issue on 10.4.0. On some of my Mac computers Self-Service crash on Load. The keychain is present and the log state that the app started successfully but it crashed. I tried to reinstall the app, removefrawork and clear cache without success.

[aamjohns]

@Marxtinus ,
Did you ever find a solution the problem you were having with Self-Service?

Thanks,
AJ

[james_spencer]

The issue for us was the courier new font wasn't in the font folder. /macintosh HD/Library/Fonts/

[aamjohns]

Thank you. I appreciate have some solutions to work with. AJ