Self Service Error - iOS - Error loading content.

red_beard
Contributor

We have a sprinkling of this problem across our fleet. If a user taps "no" to the notifications dialog box on first open of Self Service they then get the error.

"Error loading content. For more informations,contact your administrator."

If we turn on notifications in Settings for Self Service then we see the Self Service populate normally with apps  Any suggestions for how to avoid this?

More data points that may be irrelevant - this example iPad was enrolled using Return to Service, it's running iOS 17.6

 

Screenshot 2024-10-31 at 12.28.15 PM.jpeg

 

2 REPLIES 2

agungsujiwo
Contributor

You can delete self-service and re-download,
In my case, it works.

red_beard
Contributor

Incase someone comes across this, it's a known issue.

Issue # 
PI120534

Description

In Self Service, when prompted "Self Service Would Like to Send You Notifications" selecting "Don't Allow" causes Self Service to fail to load content and display an error message.