Share attachment error on Jamf enrolled iphones/ipads - no email account configured

intersafe
New Contributor II

When we try to share a picture video or something from a enrolled iPhone/ipad the device will tell you there is no configured Mail account

If you install a second mail account like Outlook or Gmail you can only share the attachment via the second mail account and you will not see the Exchange account pushed from JAMF

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The Exchange account is also not visible on Settings - mail - Standard account
Gmail - visible
Outlook - visible
Exchange - missing

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See also: https://www.jamf.com/jamf-nation/discussions/24688/exchange-activesync-profile-having-problems-with-the-mail-setting-default-account

5 REPLIES 5

bentoms
Honored Contributor III
Honored Contributor III

@intersafe you possibly have some restrictions set to not allow those MDM email accounts to not send email from "unmanaged sources".

intersafe
New Contributor II

@bentoms Were can you find this setting?

jonros
New Contributor III

We are having the same problem. I have looked through restrictions and can't find anything connected to share pictures via mail. So I would love to se a possible solusion for this, if anyone has one.

EREAFSNJAMF
New Contributor III

We had a similar issue.
Our fix was adjusting restrictions, check and test the 'God Settings'.

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jonros
New Contributor III

Thanks for the tip, but it doesn't change anything.