Stuck in Pre-Stage enrollment

drest
New Contributor II

I have a DEP iPad that we are moving from one school to another. In the Pre-Stage Enrollment tab, I've removed the iPad (in the first screenshot), but in the Global Management > DEP > Token menu, it's still showing up at Pre-Staged to the school (the second screenshot). Is there a way to force-remove the device so that we can set it up? It is now stuck in the configuration process with the message "Could not connect to the server."

Any thoughts?
Thanks!4bdafc034e9d4f05b91b79c4c4992e64
12e04ed079be436aa25ccb1fab69312c

1 ACCEPTED SOLUTION

psliequ
Contributor III

You have to unassign it from the current MDM server at https://deploy.apple.com

View solution in original post

2 REPLIES 2

psliequ
Contributor III

You have to unassign it from the current MDM server at https://deploy.apple.com

drest
New Contributor II

Thank you!