The MDM server is not authorised to perform this operation.

[expo2020]

Hi I am facing this issue,
After enroll device in to jamf self service is not installing when i click on devices to see the pending command its shows this below error.

The MDM server is not authorised to perform this operation.

[kevin_bakken]

What version of iOS are the impacted devices running? What version of JSS? I ran into this while working with 10.5, and an iOS 12 device. Consider updating your JSS to 10.7.1. Hope this helps.

[expo2020]

Yes Dear ,

IOS 12 with 10.5 JAMF Version, Can i check with lower version IOS with 10.5.

[tkalvelage]

1 Get the server software up to date

2 In the JSS - goto the device - click on the management tab - REMOVE all the failed commands

3 Re-enroll the device manually

4 In the JSS - goto the device - click on the management tab - REMOVE all the failed commands again (if any)

[expo2020]

Now it worked for mr thanks.

[awginger]

So what was actually the issue here? Incompatible version of JSS for the version on iOS being targeted?

[expo2020]

The issue was DNS was blocked on my network which was using in jamf server. We allowed the DNS in our network and it worked.